Britannia Basingstoke Country Hotel & Spa

Pool and Spa are dirty, steam room broken, breakfast was nice but staff annoyingly chatting rubbish to each other the whole time about seating arrangements for their 1 guest.

Not a good place to relax. The reception team was amazing. The receptionist -lady in charge with breakfast and from dinner was miserable face, rude!

I couldn’t sleep a whole night there’s was a wedding, the stuff was nice other than that I didn’t like anything

The staff worked hard to support our needs. Very good reception staff.

Recarpeting was in progress during our stay. Room was not easy to find- staff not keen to accompany us.

Having stayed a few times over the years (last time 6 months ago), I am sorry to say that the renovations are taking too long it almost feels like it’s going backwards. Prices have gone up, to match much better hotels in the area. It’s now at the point where it is no longer good value, the hotel is still very tatty, rooms and bathrooms are either old, or have been bodged. No aircon, no free wifi, the most basic tea/coffee facilities, very very budget breakfast. It still feels like a refugee hotel. It has the feel of a poor seaside hotel, but is priced like a modern 4*.

Loud music

The hotel in general was lovely, very clean, comfortable, looks appealing. The staff however let it down. I arrived late because of my job, I did ring in advance to make sure this was ok and I was told it was a 24 he front desk and not to worry. When I arrived at 2am no one was on the desk, I did hear voices coming from a large room behind me. Two members of staff were sitting on a sofa possibly having a break. I asked if anyone was on the front desk and I got a mutter in return saying yes someone should be there. I called out for assistance but no answer. I waited another 5 Mins or so and shouted for assistance. A lady came running from the back, checked me in and then sent me on a a maze hunt to find my room. Which was NOT noted on any room signs. (This is a big hotel with lots of floors in many directions) after 15 mins of searching I went back to the reception. The lady then escorted me to the other end of the hotel. No wonder I couldn’t find it. I had a pleasant stay and paid for a late check out. However the maids were baisically waiting out side my room with a hoover and cleaning trolley from 10am - 12pm chatting and giggling leading to a pointless late checkout as it woke me. Hotels nice but I don’t think I’ll stay again, simply bad service. Let down

The hotel room was excellent. Clean and fresh with lovely bathroom and soft white fluffy towels. The whole of the hotel was immaculate with good carpeting.

First impressions were good. Having booked it very last minute I didn't have any expectations but from my late arrival at 9.pm to leaving the overall experience was positive. The lobby was clean and tidy and the staff all pleasant and helpful. The buffet breakfast (charged extra for) was fulsome and had great choices for each course. The swimming pool was warm, tidy and just a good size to get in an early morning swim. Nice steam room(albeit with a broken seat) and sauna offers lots of choice, plus a well kitted out gym, although I didn't use this. There were a few niggles as follows My room window was directly next to an outside speaker which was playing music until at least 11pm over the outdoor courtyard and gazebo area. Not overly intrusive but enough to be heard through the windows while trying to go to sleep after the TV had been turned off. The shower room needs a little updating and maintenance but it did the job it needed to do. The w/c basin was interesting in so much as the hot tap provided warm to hot water whilst the cold tap gave scalding hot water immediately it was turned on. Interesting tooth brushing regime! The vanity shelf was set at an interestingly jaunty angle too. The socket next to the bed didn't work meaning I had to have my bedside lamp on the floor and my phone charging across the room on the table. Small issues which didn't detract from a very nice hotel with friendly staff and some great facilities. I would definitely recommend this place