Britannia Basingstoke Country Hotel & Spa

On arrival are room was ready, hotel reception extremely helpful. Room was cosy and clean.

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very convenient for access to M3 {lenty of parking .comfortable rooms , nice lots of outdoor space

Like: luxurious bedroom size and bathroom Dislike: cannot cater for gluten free (or rather they can but half your meal will be missing e.g. mushrooms, tomatoes or any veg will be somehow battered, breadcrumbed and no good for gluten free people like me). They did manage to bring me some lettuce, cucumber and tomatoes after requests for some veg to go with the overly cooked steak (I asked for medium rare and it came out almost burnt all the way through). The room was lovely but lacked the high finish touch. E.g. bathroom tiles cracked or missing grout. Corroded taps. The radiators were on in the hallways during the 28 degree hot days we've just had. There was only 1 very small window to open so it was extremely hot throughout the night despite having the fan on high speed on me throughout. There is a pool but you have to pay daily to use it. Same for the gym. After paying for the hotel stay, you'd expect this to be part of the hotel offering. Same with the food - if you book early, you get a discount. I went to book early and they told me I was too late to book for later that night. There is no cut-off time listed but in the end, I was told that I should not eat there by the receptionist because it was a buffet and cannot cater for gluten free. Therefore I was redirected to the bar which is where I had further difficulties mentioned earlier. Overall - Good location & parking, nice sized bedroom, lovely garden area. Could do with air con and special diet training.

hotel is in good condition, rooms comfy enough, plenty of parking, easy check in but restaurant staff were miserable & the food wasn't great

A tired hotel that could do with updating. Everything is extra, the gym, wifi, they tried to get me to pay for breakfast event though it was prepaid.

Average well.

Staff were very friendly, welcoming and helpful. At parts the hotel was dated. I stayed in a 'budget' room. Which i wasnt aware until i got into thr room that it wad internal and had no windows. Fine for just a night ot two but no more. Warm room, but fans are provided. The spa area was a little run down but still really good value for what was there and the area was clean and a lot of facilities. I would stay again.

Room was a bit tired but cleanliness was acceptable, maybe we were put in one of the worst rroms because we had our dog with us. Was an extremely hot day when we arrived and room was very hot as it was in the eves under the roof with no working air conditioning. Staff were friendly, breakfast was good..

Hotel in fair condition for money but don’t buy the food it’s cold hard and tasteless