Britannia Basingstoke Country Hotel & Spa

Very helpful staff

Tired decor and dining area not clean. Paid for set menu in restaurant, not knowing there was a la carte menu! What we ordered off the menu was not what we received! Staff poor and abrupt in restaurant.

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Still good value if you catch it right!

**Positive:** The hotel is a dog-friendly establishment, which is a massive bonus if you have one. The location is lovely and allows for a walk in the wooded area nearby. Compared to other places in the region with fewer facilities, this hotel is extremely good value for all of the amenities offered, and the rooms are charming. **Negative:** My room was extremely hot, and there was no air conditioning. Additionally, there’s an extra charge to use the spa facility, which includes a sauna, steam room, and swimming pool. I didn’t try the restaurant. **Positive:** I booked three rooms for two nights for colleagues and they see both seemed happy, one of them used the gym and seemed satisfied. Overall, the hotel provided great value. Despite some drawbacks, the dog-friendly policy, beautiful location, and range of facilities made it a worthwhile stay.

Nice location and swimming pool

Good generally.

Only stayed here one night, the room was clean and decent. There were no windows and you have to pay for wifi in your room, which we didn’t do. It got quite hot at night and we tried turning the fan on, but it didn’t work. My partner went down to reception to see if there was a replacement, but no one was there. My partner called me while at reception to tell me this and was wondering what to do next, as the bell didn’t work. This is when a friend of the receptionist came out of the bar area. The receptionist immediately got up from hiding behind the desk and went to talk to his friend. His friend was repeatedly saying that there’s someone at the desk waiting for him, but he ignored this and waited for the conversation to be over before finally attending to my partner. He had positioned himself out of my partner’s eyesight, but was so close that he could hear our phone conversation and was well aware that someone was needing his help. He said there was nothing he could do and that someone would drop off a new fan. We knew this wouldn’t happen in the night, and it didn’t so we just suffered with the hot room.

Really good

Awful, the restaurant was only serving a buffet which in this weather I had no idea how long had been sitting there. The bar staff were incompetent, when mentioned to the reception staff they did nothing. The bathroom fan and one of the plugs in the room didn’t work. You had to pay extra to use the pool which was not advertised until getting to the hotel and they wanted £7 to have internet in the room. This was in the small print but who charges for basic internet in this day and age. When I checked out I was not asked how my stay was, I am guessing this is that they know all the problems