Mahdia Palace Thalasso

Reception area is beautiful and the staff is very helpful and nice.

The Air Conditionner was broken out of order and did not work. There was very loud music until 11 pm. Missing sheets in both rooms we booked. When we complained about the AC not working at the reception, we were told that the AC will operate on June 15th and that it was too early now. The temperature was around 30 degrees Celcius and it was humid in both our rooms. Despite the efforts from the maintenance team to fix the AC, it still did not work and made our stay very uncomfortable. The rooms were extremeky hot, loud because of the loud music until 11PM. Also the toilet flush was continuously draining water and making noise. This was fixed by maintenance but was broken again the second day. We also booked thalasso therapy packages for 3 people. There was ZERO communication to us about how this worked. They guided us to the hot steam room and never told us that they will be back or that someone will be with us. Zero communication. The AC system is very old from 1995 and the rooms have only one power outlet. Overall this is a very old hotel, bad AC, Very loud. Definitely not worth 5 Stars.

Poor buffet. No air conditioning. Very expensive for nothing!

Absolutely gorgeous! Staff were wonderful- very attentive. Food was great and a good variety. Particularly enjoyed my hammem experience ...so lovely x

Nothing!

The omelettes and bambouloni were fantastic. The staff was lovely. It's a great value.

The paint on the balconies was chipping away, we could hear kids running down the hall late at night. The beach was really dirty and hardly accessible.