Macdonald Crutherland House and Spa

Where do I start, firstly we did not get to stay here as upon arrival we were told that the hotel was double booked and they did not have a room for us to stay in, even though we received confirmation each day up to arrival, and on the day of arrival, the staff were useless, they booked us into a budget hotel down the road, well this is what we were told, only to find out the next day it was in fact a different hotel, we were booked into the hotel for 2 nights for a friends wedding which was taking place at the hotel, this totally ruined our weekend it was very stressful and upsetting, we then found out that the hotel has a contract with British Gas and that their engineers get priority over PAYING GUESTS, this is the worst service at any hotel I have ever encountered, no Manager available to talk too, all on days off apparently ! The room we were given on the first night was awful, it had a strong smell of glue, the curtains were are the tracks and it had no TV, they then moved us to a suite, this was no better, this hotel is in dire need of a makeover it is old and tired would not recommend staying here if it was the last hotel on earth !!!! AVOID AT ALL COSTS

Booked 2 nights separately for a wedding, when booking in we were advised we did not have a room for the second night ie the wedding day, as they had overbooked by 10 rooms. All managers were off for the 2 days, no one had contacted us, yet we'd booked months ago and they left it with the poor girl at reception to resolve. The room for the first night, that we were given smelled strongly of glue or silicon and had no TV. We complained and were given a so called suit, the picture below is the view from the suit. We were told sorry, we'll put you in the 4 star holiday inn for the second night ie wedding and that they would pay for any taxi's and give us a bottle of wine. Whoopee. The next day I checked the 4 star holiday inn has been booked to be advised your now in the 3 star Ramada, but we'll still pay for your taxi's (how nice). We have not had time to use the spar facilities as we have either been in strong debates with reception or with each as we travelled hours to get here only to be thoroughly disappointed. Mcdonald's hotels you should be embarrassed, the whole thing is a joke including the management (or lack of it) in this hotel.

We went into the hotel room and it was dusty, there was cobb webs on the roof to the wall, the toilet seat was broken and so we went to complain they moved us without question but next room wasnt the clean either but was better, there was a wedding on and the people next door had a party after again i called down, guy couldnt be nicer and got party stopped straight away, but next night i stepped on a bit of glass that was on the floor and we had to wait 25 mins to be seated for breakfast. Just not a great stay at all. It certainly didnt feel luxury.

Lovely hotel, helpful and friendly staff. Spa treatment was excellent. Only few small issues phone in room didn’t work and room was a little bit tiered - but comfortable bed, and clean.

Getting very tired and needs an update. Peeling wall paper etc

Stayed multiple times and regularly use this hotel

The hotel is dated and disgusting, it desperately needs refurbished. My room 107 had damp mould and stains in the corner of the room and over the carpet. The bedding was stained. It’s well past it’s best. I orders optional 2 x breakfast but then only required 1 breakfast, so contacted the booking provider in advance to advise only 1 breakfast was required, they said I need to speak to hotel to arrange cancellation. Spoke to hotel who said it had to be through booking provider. Contacted them both multiple times and eventually told I couldn’t cancel optional breakfast. Very poor and dishonest service- I would not recommend this hotel.

Hotel was good. My room could do updating perhaps but it might be the overall style of the properly. Everyone was helpful and breakfast was decent. The spa is ok but it is in need of some repair and upgrades. Overall i would be happy to go back anytime.

Very clean room, loved having a bath and shower. Only slight issue is the room was very hot and no way to control it

The hotel room had clearly not been cleaned properly. Stank of cigarettes, dirty teaspoon and a half arsed effort at making bed. Mattress exposed at the top end and bed linen didnt smell fresh. Against our better judgement we decided to eat in the bar. Stench of sink. The over priced food was appaling. Would definitely not return!