Macdonald Crutherland House and Spa

Christmas overnight with family . Christmas meal was a bit chaotic and was okay . Swimming pool and Spa lovely Amy gave me a lovely hot stone massage . Disappointed no food in evening . Praise to Sophie for getting a meal for grandson

The pool, gym and spa areas are ok... if the changing room rather dated... very dated. The rest of the hotel predates... everything... very, very tired hotel, just about keeping it together. Food was average at best and breakfast has some strange arrangements with most edible things charged additionally, no coffee machine and a possible cappuccino in about 15 mins for £4 does not sound the best start to the day. There's no drama, no enjoyment either, but the 10/10 reviews I had read before do not sound genuine.

The most outstanding element to my stay was helpfulness of the staff, Naeve, Sam, young man who helped me with luggage. Naeve was exceptional in accommodating two late check-out requests, co- ordinating billing, arranging baggage storage and baggage transport and generally checking up on how my trip was going. Sam was just lovely, she works in the restaurant and went out of her way to help all the guests with a friendly smile. The hotel needs some upgrades but I left feeling refreshed and relaxed. Would highly recommend based on these and other factors.

Good stay. Staff excellent. Basin in bathroom was cracked in two places really badly which we reported. Breakfast lovely. We had a small dog but could not find any dog bins on site

Brilliant reception staff

Stayed 1 night with my 2 granddaughters Staff very friendly and helpful. Dinner and breakfast was lovely. The room was spotless. Only complaint was It was meant to be a family room for 3. I expected a Queen sized bad or a double with a sofabed, not a standard double bed. Should not have been advertised as a family room

Lovely dog friendly hotel. Reception staff at check in was extremely curt verging on rudeness. When asking if pool was still open said wouldn’t think so as it was their weekend this was at 5.30pm!! Sent us to spa to ask ourselves not what you would expect of a hotel of this standard! Fortunately the rest of the staff were so helpful and their service was great. Rooms were comfortable and clean and pool facilities were great.

Staff were polite, but no one was there at check out for around 10 minutes. I could have walked out without paying, and it delayed me in terms of getting away for the day.

Hotel was comfortable and met a basic needs .It is getting very dated in room decor.However was good value for money.

Bedding in room was dirty. Floor in room not cleaned. Bathroom had mould around bath. Top of wardrobe full of dust. Asked managed to change bed matress protecter and all he would say. We dont have any housekeepers as al gone home.