Macdonald Crutherland House and Spa

To new comers visiting Glasgow, should you wish to stay here take into account how are you getting into the city centre to visit all spots. By bus this hotel is 1hour and half away and by car about 30 minutes. My stay was okay. It was great the initial night and I was honestly not going to bring up any issues however, here’s a quick overview of what happened. Firstly, there was either a malfunction with the fire alarm or someone was an idiot in the rooms and set off the whole system. On our last night our windows were left open therefore a bird entered our room and basically shat everywhere. The hotel staff were kind to offer us a second room however, this room was much smaller and the quality was completely downgraded. No hot shower and when went downstairs to complain. We were offered 50% refund. Come next morning(today) we were given less than 50% of our refund as we were 7 minutes late. Nothing communicated just told the amount. The amount of inconvenience caused surely they would let us go for being 7 minutes late? Anyway, the place is great and the restaurant has a really good selection of food. We did like the wings and sweet potatoe fried so give that a go.

The staff are hard working and friendly.

Dinner was inedible, waiting staff a little like fawlty towers Room was freezing Faulty hairdryer singed my hair and i made reception aware of this she was extremely rude Will never stay again

Fantastic stay, got caught there during the storm and staff couldn’t have done anymore, made sure we were comfortable , happy, feed and watered, they were wonderful. Also keeping us updated on weather situations as they arose.

I stayed at the Macdonald Crutherland twice over two weeks and i was not impressed. The WiFi in the room was terrible and prevented me from being able to do some work in the room. The food at the bar was a disgrace!! I got a pizza for £14 which was possibly a £1 Iceland pizza!! Surely any chef worth their salt would refuse to put that out, they must be bought in and out in a freezer and served at a ridiculous price for what they are. The staff are all very nice and hardworking, but the hotel itself is very tired and I would imagine being run down and eventually sold for development. It’s certainly not a 4* hotel and I wouldn’t stay here again!

Lovely and comfortable stay. The pool was nice and warm, perfect for a short winter break.

After a long day travelling they closed the kitchen at 20:25 and no room service although the room menu stated 9:30 last order. I had find the local chippy in east Kilbride not great when the night had the lowest temperature of the year at -6oc eat before you arrive. Their lose I went out again the second night I travell a lot and spend £60 a night this two night stay zero with them £50 with local restaurants.....

Poor view from room over roof. Bed side light did not work. Beds were 2 singles pushed together. Leisure facilities good, sauna excellent and breakfast was very good-individually cooked. The staff member we had was very friendly. Despite being freezing outside room was warm.

Not great was disappointed that they initially. Said I could not have breakfast but it got sorted so I was happy

We arrived at the lovely spa hotel for winter vacations and loved the site, location, access to amenities yet being slightly tucked away in peaceful surroundings. Staff is an absolute pleasure here, from reception to spa , leisure and pool facilites, to restaurant staff and even the cheerful chef who is a regular at the work out gym, everyone seemed so friendly , helpful and accomodating. With a tiny baby on board, the restaurant staff were excellent even when we got late for breakfast. Hotel is slightly dated in regards to carpeting etc but it retains its character and the lounge by the reception is a delight to enjoy a good book with a drink or coffee. Gym, Leisure centre and pool are a five star attraction here, large , great equipment and never too busy. Toilet seemed the only downside with equipment needing an upgrade. Shower leaked so had to be very carefully pointed so it wouldnt flood the floor, and the toilet water pressure was less than optimal too. But overall, one excellent stay and we thank everyone for making it so good for us.