Hotel Dann Carlton Quito

Beautiful, clean property with attention to every detail. Safe with security at the door, beautiful flower arrangements throughout the building, good breakfast buffet, comfortable accommodations, open floor plans in rooms.

The check-in front desk Joanna was unprofessional and needs customer service training. I just checked in, went in my room and found that the safe was not working, the phones were not working. I came down to tell her on the issue, rather than give us a new room,she insisted her bell boy could fix it, she made us go to the room again with the bell boy, obviously he couldn't fix it,and we had to come down again to get another room, we could have saved this unnecessary hassle and time, if she would of just gave us a new room. We were already exhausted from our flight and seriously avoided this hassle. She never apologized once! Not a good impression.

High end hotel at reasonable prices. Excellent dining options. Staff was extremely helpful.

The hotel overall is good/average, however there was a problem with the pipes, and a terrible odor was perceived in the hallways and bedroom. I had to leave the hotel a day early and find accommodation somewhere else. Try to get my money back for that night but unfortunately it was prepaid.

Great location, friendly staff and great dining options

Overall we really enjoyed the hotel. There were only a few problems. One is that the bed had a dent in it and that was uncomfortable. Also the AC LED light remained on and the it was not possible to turn it off which disturbed us at night. Finally the wifi signal wasn’t good and was really slow.

Nice hotel with attention to detail. The room I stayed in was spacious and very clean. Well furnished and the bed was comfortable. Breakfast was plentiful and with a good choice. The food in the restaurant was superb. Happy to stay here again if I come to Quito.

Me encantó este hotel . La locación es espectacular y la atención que recibí fue increíble . Me quedaría de nuevo .

Surrounding area lacks the type of security that I am accustomed to. Quito has a crowded population center. It will take me time to adjust.

Great hotel, rooms were clean and spacious. The restaurant options were great. Definitely recommend and would stay again!