Islander Resort

Over Memorial Day weekend, my family and I stayed with another couple at the Islander Bayside Villas. We love the Islander and have stayed there many times. Unfortunately, this time our wonderful weekend was left tainted. I am currently almost 5 months pregnant and due to medical reasons, I am monitoring my blood glucose levels. I brought my Vitamix Blender so I can keep up with my protein shakes that I need to keep my blood sugar stable. We accidentally left the blender at the unit. As soon we arrived back in Miami, approximately two hours after leaving the unit, I noticed my blender was forgotten and immediately called the resort. They said they would contact housekeeping and get back to us ASAP. I gave them my personal cell phone, as my name was not on the reservation. No one called me back. They texted my friend whom the reservation was under, saying "we have not located it yet but we will be in contact tomorrow once we speak with the housekeeping manager". No one called or reached out to either one of us the next day, therefore I reached out again. This time I had to speak to a new person and explain the situation again, she was familiar with the lost blender and told me "oh yes, I was texting you but I guess I was texting the wrong number. Yea its not there, they searched the unit." Mind you, this is a large heavy blender that was sitting right on the kitchen counter. It is not a small piece of jewelry that easily can go missing and hidden to the eye. I told her I would like to speak with the manager and she told me she will leave him a message and he will reach out most likely tomorrow morning. Well, tomorrow morning came and went, and no one called me. I reached out again in the late afternoon, after much pleading I was finally transferred to a manager by the name of Stuart. Stuart was under the impression that I had left back a small personal sized blender, such as a magic bullet. This is not the case. Stuart assured me he would go and check the unit again and speak with housekeeping and would return to my call. I don't want to blame or insinuate that it was stollen, perhaps housekeeping thought it belonged to the unit and it was placed in a kitchen cabinet. If that were the case, then it would have shown up when they allegedly went to re-inspect the unit. Nonetheless, Stuart said he would go check it again. It is now Thursday 5/28, I have been dealing with this since Monday. Stuart has not returned my call, just like the other staff who "promised" to return my call. I am fully aware that leaving behind a personal item is my fault and things can get lost. But, we are talking about a large heavy item here, and how could it possibly go missing within two hours of leaving the unit. Moreso, I am highly disappointed in the lack of customer service and accountability of the staff. I would have expected someone to actually make an effort to speak to housekeeping, search for the item, and return my call as promised. I understand that the item may be gone, but it really seems as though I am jumping though hoops just to get an answer or even a call back. Its disappointing, especially coming from a resort that prides themselves on being upscale and providing excellent accommodations and customer service. You would think that after paying the prices we paid to stay at this resort, that someone could at least show some remorse and at least return my call as promised, rather than brush me off and say oh sorry yea its gone. This experience the last few days has been nothing short of frustrating and utter disappointment.

Everything about Islander Resort was amazing. The pools, the beach area, the tiki bar by the beach and the room. There was a cute patio with couch, table, chairs and an umbrella plenty of room to hang out.

Fighting the traffic to get out onto the highway everything

הכל היה מושלם, ריזורט שקט, יש בו הכל! חדרים ומרפסת גדולים הכל מעוצב לפרטים הקטנים. שירות מעולה. מאוד מאוד נהנינו

שירותים ומקלחת קטנים אבל בהשוואה לשאר זה זניח