The Westin St. Louis

Front desk staff was prejudice and rude.

The rudeness, lack of customer service, disrespect and condescending treatment of front desk staff. O hope this hotel upholds their reputation better than this on the other locations.

I would like to begin by expressing my appreciation for the Valet team—specifically Jay and Orlando—whose outstanding service and genuine hospitality made a strong positive impression during my stay. Unfortunately, the front-desk experience did not reflect the same level of professionalism. The desk clerk was unhelpful and appeared unwilling to assist in any meaningful way, which set an unexpectedly negative tone for the visit. In addition, the cleanliness of my room was unacceptable. The toilet was visibly dirty, and both the shower and sink drains were clogged and unable to drain properly. The shower drain, in particular, was covered in hair—an issue that should never occur in a hotel of this caliber. Based on this experience, I cannot recommend staying at the St. Louis Westin. When traveling through St. Louis, I strongly suggest booking a room at the Drury Hotel downtown, where the standards of cleanliness and customer service are consistently higher. Trip typeVacation · Family Rooms1.0Service3.0Location3.0