This isn’t a rant, this is a WARNING backed with FACTS and documentation. This hotel didn’t earn 3.5 STARS on Google for being a great place to stay, go READ THE OTHER reviews.
****DAY-1**** On Friday, April 17th, my family checked into ROOM 205 at the Marriott SpringHill Suites located at 16 Trinity Point Dr, Washington, PA 15301. First thing we noticed, we were given a handicapped room, and NO ONE in my family is handicapped, and we didn't request it, but ok, maybe the other rooms were filled.
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When we went up to the room, we immediately noticed that it was hot and there was no A/C, so we attempted to turn on the A/C. After about 10 mins of no success, we called the front desk and asked them to come up and fix the issue. The gentleman came into the room, looked at the thermostat on the wall, and then checked the unit near the window. He said he would be back and returned a few mins later and changed the batteries in the wall thermostat, and it finally came on.
However, during the night, the unit was still shutting OFF completely, not due to it reaching the correct temperature, it was more of a power outage.
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**NOTE on Hotels Condition***The swimming pool area is "CLOSED for construction", this information should ALWAYS be disclosed at the time of reservation because this is important to some guests, especially when you're traveling with children who enjoy swimming. The stairwells were dirty and the ice machine on the 2nd floor was broken.
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****DAY-2****
We spent the majority of the day at the Pitt Jam basketball event, so we didn't get back into our hotel room until almost 9pm. Once again, the AC WAS NOT WORKING! The wall display said "LOW BATTERY," even though the batteries were just changed the day before, so that tells me we either got used batteries from another room or extremely CHEAP batteries were used.
We called the front desk AGAIN and informed them that the A/C was not working. I saw the maintenance guy I was speaking with in the hallway leaving another guest's room and asked him to come with me to take a look. I explained to him what happened, and he stated that he "wasn't surprised." A few mins later, the middle eastern gentleman that "changed" out batteries the day before came back to the room. I informed him that the wall unit said "low battery," and he said that wasn't the cause. He left and did something, and once again, the unit came back on. My wife and son were already in the bed and trying to sleep, so I didn't insist on a new room because we'd already had a long day.
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****NOTE*** The A/C completely SHUT OFF again during the night. I woke up at 3:47am drenched in sweat and pissed off that this was happening again. I also noticed my laptop, which had been on the charger the entire time playing sleep music, had DIED. The OUTLET was DEAD! My son told me in the morning that his PHONE WAS DEAD, it was plugged in the entire night.
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****BOTTOM LINE The ENTIRE ROOM LOST POWER at some point, and nothing worked!!
I informed the GM "Taylor Smith" of what had occurred. She apologized and said that since we booked with a 3rd party, we had to contact them for a refund and that she would approve it. We've stayed at hundreds of hotels over the years, and this is the 2ND WORST HOTEL EXP EVER, only outdone by insects at another hotel a few years ago.
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*******READ & SHARE YOUR REVIEWS** Take pictures and list your REVIEWS on: Google, TripAdvisor, Yelp, Facebook, and the 3rd party you booked your stay. If I would have read the other reviews, I would have NEVER booked a stay here, so do yourself a favor and READ THE REVIEWS, save yourself a nightmare!!!
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