Best Western of Crestview

A lil run down staff was good

When I booked the hotel I was looking for a comfortable bed, a hot shower and a breakfast buffet. Upon arriving I found that the hotel was being remodeled. Boxes of material were piled up in the lobby, the breakfast area, and at the ends of the hallways ... right outside my room. The room was clean, but the bed was too soft, and the water in the shower was tepid at best. There was no breakfast available due to the remodeling, nor was there a computer or printer available for guests. The one bright spot was their employees. They were pleasant and helpful.

Room heat and A/C not working

Sadly, this is one of the worst hotel reviews I've ever had to log. I was expecting a much better experience than I achieved. Here it is: PROS: Friendly staff Nice looking property Convenient location CONS: no breakfast, not even a paper bag of basics "due to renovations" no common-area 24/7 coffee service "due to renovations" toilet not attached to floor properly brown water in toilet when I entered the room (it flushed okay) toilet immediately stopped up when used took a shower (yes, carefully securing the shower curtain!) - got out and there was water over a large area of the floor. Used all towels to absorb the water. The next morning there was even more water, and it had migrated under the wall and into the bedside carpet, so I got out of bed and stepped in water carpet. There were no working USB charging ports in the room. I would not stay here again. There was never any response from the owner / manager concerning these issues, even though the clerk took notes.

Very clean bed, bathrooms decent tv and overall very comfortable

This hotel is under construction, do not offer anything, also very strange that I only saw the receptionist once, when I checked in on Saturday morning, the whole weekend nobody was at the desk, a little bit scary that anyone can just get inside of the hotel, no security at all. Carpet was nasty, very bad smell in the room, shower was broken, and I can continue naming things, I honestly didn’t change to another hotel because I can’t afford to lose my money for cancellation, but I definitely will not come back here.

Good experience overall. Water took a few minutes to heat up, shower pressure kind of low. Wouldn’t have made anything in the in room coffee pot. No breakfast as advertised. However, overall nice room and good stay

1st room no heat. Doors you had to slam shut to make sure they locked properly. 1st room also had no garbage cans. 2nd room receptical had no cover, bedside lamp was rusty, desk lamp wouldn't work and did not have the security door latch.

Check in host was excellent,downhill after that! Heat never came on, even when we put heat button on and put temperture at 84 only cold air come out of unit, it was so cold in the room could not take a shower. We both are suffering from head colds today. Also toilet paper holding comes out of wall when you try to use it. Sink did not drain had to hold the stopper on with our fingernails. To top it off hot breakfast was out of order? Even the water cooler was empty. Told all this to clerk when checking out.

I checked into the QualityInn in Crestview on 11/31/24 using my credit card. I checked out on 12/1/24. The Hotel charged my card twice in addition to the cost of the room . One for $100 and another time for $150 . When I called to inquire on the reason for the $250 charge they informed me that it was because they smelled cigarettes. I do not nor have I ever smoked a cigarette a day in my life. I have called up there several times requesting to speak to the manager or the owner but nobody will return my call. I want to know why they charged me $100 and later in the day another $150. Also I want to know how they came to the conclusion that I was the one they were going to pin this on. Nobody has returned my call and I've left 10 plus messages throughout the month of December. They took food out of my grand babies mouths and presents away from them for Christmas and don't have the common decency to return my call to explain why they stole my money. Seems to me they think if they ignore me I'll go away but that isn't going to happen. I don't take kindly to someone stealing from me and essentially my grand babies. PLEASE GET BACK TO ME . MAKE THIS MAKE SENSE. WHY IS HIS POCKETS GETTING FULL WITH MY MONEY ANY MORE IMPORTANT THAN MY BABIES HAVING CHRISTMAS OR FOOD ON THEIR PLATE. Thank you in advance for reading this and please get back to me .