Best Western of Crestview

Clean well kept

The beds were comfortable, but we had to request a clean comforter due to stains on the bedding. The pillows were very thin, too.

Sink was stopped up and would not drain. The front desk did give us drano to unclog the sink, but it didn’t really work during our stay. The fridge was not clean and looked as through there was black mold in the freezer section. The girl from the front desk did come and clean it while we were in the room. Sheets and comforter were stained. Pillows were extremely thin. Blinds did not block out light from outside when trying to sleep and the smoke detector kept flashing a bright white light which made it difficult to fall asleep.

Convenient location , close to the interstate. Property has been recently remodeled. It has a fresh new appearance but still lacks modernization. The staff was very welcoming. Tamalia provided excellent customer service.

Despite recent remodel , bathroom is still a bit dated. Old tub was just painted over and shower fixtures were a bit rusty.

The hotel was nice and clean and breakfast was good The problem that I have is that we checked in and our air conditioner in our room wasn't working properly. I called the front desk and the clerk stated that she had to call her manager. I waited about fifteen minutes and still haven't gotten a call back. I was already exhausted from traveling and just wanted to shower and decompress. I called back to the front desk and was told that the manager states that they would try to figure out the air conditioners malfunction, but no one showed up to address the situation. I asked could I be moved to another room and was told no that they couldn't move us. I proceeded to go downstairs to then be told that they didn't have any other rooms cleaned so they couldn't move me. I waited for another thirty minutes from them to walk around to see if rooms were available. Then all of a sudden after I stated that I demand a refund in cash since I paid with a credit card with a hold on my credit card for the total amount due plus incidentals the clerk amazingly had rooms that were available. The clerk and I went to one room and the key didn't work so she had to call her manager back to figure out the problem. Now an hour after checking in has passed by and they finally found a room that was available. People were steadily coming to check in only to find out that once they checked in their room assigned was occupied by another guest. I would never stay here again.

Clean

The mini blind wasn’t wide enough to cover the window. We had to put up a towel so you couldn’t see in our room. We were on the first floor.