Best Western of Crestview

Very nice clean facility.

No complaints.

The staff was excellent. Even though I have a local ID, I recently moved to Atlanta, Georgia. I do like the fact that they do not rent to locals. My parents lived in Crestview most of their life and based on our experience in Crestview, any locals wanting to stay at a Crestview motel are up to no good. So that’s a great policy. My last stay in Crestview was a similar instance that they mention they are trying to prevent. Lots of noise and drinking and cars pulling up and partying most of the night. This place is super quiet, well-maintained, very professional. A rare thing in Crestview.

The hallway stayed soaking wet

Overall, the value for money was excellent. The staff was very friendly and welcoming. The beds were comfortable, and the bed linens and towels were clean. Great location.

The air conditioner was very loud, which made it difficult to sleep. There was no shower curtain in the bathroom, which made showering inconvenient. It's better to come early for breakfast — an hour before it ends, there were no omelets or waffles left.

Both of the ladies at the front desk during the day and the evening were exceptional they seem truly concerned about what I thought about the room and my stay. That's the only reason I didn't rate this stay a one. But the room itself was really nice. Everything seemed to be brand new and they obviously put some money into this place. Oh, and the bathroom was big enough for me to move around in my wheelchair. That was good. There was also a safety bar next to the toilet. But this was far from being handicapped accessible room.

Let's start with the bathtub. They do have a handicapped seat that folds up. That was leaning next to the bathtub. And apparently, you unfold it and stick. The metal parts on one end into a bracket on the far wall, and it has little rubber pads on the other end that are supposed to stay on the edge of the bathtub. Well, the seat was WAY too far back to reach anything, rendering it virtuallyuseless to me. Especially somebody with no legs like myself. It was simply installed far too far back to be of any use. I couldn't reach the knobs and God forbid I try to get the shower head. It is a 'shower massage' like shower head, but it was SO high up there was no way to possibly reach it. And then the sink was far too high. It came almost up to my chin. While the cabinet the sink is on, looks antique and the whole sink and vanity look like marble, which was nice, but again, far too high, and then they had an illuminated mirror above that. And if I sat up straight, I could see my eyes just in the bottom strip of the mirror under the illumination part, which rendered it pretty much useless except for as a light. And then the bed, the bed is probably a good 8 inches too high, which probably could be alleviated simply by putting the boxspring on the floor. I know you don't want to mess up your nice carpet, but sometimes you gotta do what you gotta do. The reason being I say it's too high, it's because I'm a 60-year-old man who spent a good 40 years on crutches, so I've got pretty good upper body strength, and I had to turn around and launch myself up onto the bed, and then quickly pivot and grab ahold of the bedding and pull myself off the cliff there. I was too embarrassed to tell the front desk girl that the first time I tried to transfer onto the bed, I fell right off and fell straight on the floor. I was okay, but it did knock the wind out of me.

I think everything is covered

Decided to do a road trip rather than fly. Thought we would stop in Pensacola, but no hotels available and had to drive another hour and ended up here. Check-in took a long time, and the clerk told us they were the only hotel that had any rooms left within an hour drive of Pensacola. The hotel had been recently renovated and looked nice from the outside and in the lobby, but there was a chemical odor the moment you walked in the doors. That odor continued into the room. I think it was due to the carpet which had several colors, including black, which I observed on my feet after a trip to the bathroom! When I woke, the room was filled with light. A huge spotlight shone in the windows as we were below the hotel sign. There was only a thin see thru curtain. The beds were comfortable and the room was clean but when went down for breakfast at 9 am, we were told there was no more food left!!! We ran out the door!