Homewood Suites by Hilton Colorado Springs North USAFA

This was a wonderful place to relax and celebrate our 55th anniversary. It was peaceful and the staff was very accommodating. We added an extra night and it was no problem at all. It was in a very nice area of town. Restaurants and shopping were very close.

This was a great place, the pool is a salt water pool so nice. Breakfast was good lots of options.

Lovely place great staff very spacious and nice rooms. Nice grounds

the facility building itself is very nice however they where extremely understaffed. Breakfast ran out everyday along with silverware and dishes. They had no extra blankets instead gave me a sheet for the pull out bed. Ate my oatmeal with a plastic fork one day because there was no clean dishes

I booked a 2 double bed 1 bedroom suite and was given a 1 king bed suite. This type of room did not work for my family and was told they had over booked by mistake. I was given a discount for the inconvenience and booked into the correct room type the next day. Although the manager did everything to try to remedy the situation, this is the second time I've been given the wrong room type due to overbooking issues.

The suite styles rooms were perfect setup for our needs but the complex itself could used a little upgrade. Our shower never got hot, toliet didnt flush real good and the grounds were run down. But the separate room was great to allow our twins to nap comfortably while we stayed in the main room. The kitchen was also a nice-to-have with kids. Breakfast was definitely convenient but nothing to write home about. Overall, i would stay again if traveling with kids but otherwise I would look elsewhere next time in Colorado Springs.

This hotel was spacious and clean, but seemed to have low resources. Little things such as no hand soap for the rooms (they were out) and receiving 3 towels for a room that slept 6. Breakfast was good but very short staffed, they quickly ran out of plates and utensils. Housekeeping came once during our four night stay. Pool area was small but clean, we liked the outdoor grill usage.

Clean and comfy

I booked a room for a friend, and paid $508 for 3 nights on the 12th. When she arrived on the 18th, she was charged $508 for the room. I quickly called them, and they reversed the charges (it took ~24 hours for the pending charge to be removed from my friends card). This isn't even the issue. I came in the next day to see my friend spoke with the manager Tavis Maciel about the situation, and he was incredibly rude. He repeatedly told me he didn't think I was listening to him / hearing him. He thought I was making it up / lying to him and couldn't find evidence of this in his computer system (which seemed to be glitchy). Eventually through the conversation he figured out who was working when my friend checked-in (someone who typically does sales not the front desk). After berating me for 15 minutes his tone changed as he suddenly realized what I was talking about likely happened. He said "there's nothing I can do." I couldn't believe how rude he was given the situation. The conversation left me feeling terrible. If you can - stay somewhere else!

Clean, great pool and nice staff