Homewood Suites by Hilton Colorado Springs North USAFA

It was nice to have a large breakfast selection but quality was to be desired. Eggs were imitation eggs were not good and cold and watery. Have had better egg substitute. Maybe offer less options but better quality?? Waffles were very good and enjoyed the fresh blueberries and strawberries.

The breakfast was really good. Staff were friendly.

We were here a week and found the room quiet and conveniently located. Bed a little hard for our liking, but not bad.

Staff was friendly and hotel was clean and great night's stay.

We booked and paid for two rooms three weeks in advance as a Hilton Honors member. A handicap room with a roll in shower for my wife in a wheel chair and room with two bed for my sons. I called the Monday before we arrived on Saturday to confirm our rooms. The Front desk confirmed our reservation and details. When we did arrive at the front desk on Saturday the first thing we were told that my sons room was not two beds, but a King and a sofa bed. Our room had two beds but did not have a roll in shower. The front desk person was not very sensitive or caring. She finally found us a roll in shower room so we asked if we could have our old room with two beds for my sons. She said no it does not work that way and they were over sold in those rooms. She told us the room does have two beds a king and a sofa bed. Customer Service ??? During our stay the TV in the bedroom had to be repaired, Internet issues and there was no hot water for showers in both rooms the entire three days. Even after running the shower one time for 30 minutes. People in wheel chairs would have a very hard time in this room both the shower and kitchen do not have proper placement of key needs. I would recommend you stay at the Hilton Gardens next door for a better stay.

It's a great place to stay.

We recently spent two nights at this property after having a problem at another Hilton property. Even though we arrived about 15 minutes after making the reservation, our room was ready. The property is in a good location near shopping and restaurants. All of the staff were very nice. We liked the room. It was more modern than some other Homewood's and was clean and comfortable. It was a little loud since it faced the interstate. The windows aren't very well insulated for noise. The hotel serves the standard Homewood breakfast and has a nice fitness room for a relative small property. I would have rated this hotel higher if not for two issues. First, I requested housekeeping service, which was not provided. I also had to ask for a bar of soap, which should be provided in every room (not just the bottles of "goo." Second, although the breakfast had a nice variety of items, it was not replenished. On the first morning, we ate about an hour before it was to close and the fruit bowls and juice pitchers were almost empty. No one was around to refill them. We were a little earlier on the second morning so things were still mostly available. We noticed that the employee working at the front desk was also taking care of the breakfast. That would explain the problem. Requiring one person to do two jobs is just poor management. If service issues are resolved, this property could be rated a 4 or 5.

Great space in room. Good location