Homewood Suites by Hilton Colorado Springs North USAFA

Property is undergoing major renovations on the first floor. Walls are being painted or refinished throughout the property. I think the rate should have been discounted to compensate for this. But the breakfast was great.

I called prior to ask about the deposit since I couldn't find any information and the woman who answered was very pleasant and informative. When I arrived at check out, it was the same woman and again very helpful and patient with a bank issue I had. As soon as I paid, she began to pressure me for about ten minutes about Hilton rewards, even after I expressed a few times I wasn't interested and that I usually book under my father since he travels often. After I said no about the 3rd/4th time, she became smug and a little standoffish, said I couldn't use my dad's account but still found it apparently. Then asked for my email for what I thought was something unrelated, mind you I'm pretty dizzy from the altitude and exhausted from traveling. By the time I got to my room I had two text messages about the rewards program and was a little upset considering I didn't give her my number to use. The room was very spacious and pretty clean, but the stove had flashing red lights, didn't get a chance to use it. The entire property had a strong chemical smell possibly from the renovating, and I saw two dead roaches in the hallway during my entire stay. During my 3 night stay, I had no room service. I had to go down Saturday night and throw my own trash and ask for replacement towels as no one came by. Also the first night, my restroom door locked from the inside and the manager on duty just handed me his multi tool thing to try to wiggle it open.

Hotel was under construction and toilet would barely flush toilet paper causing you to have to flush multiple times. . Overall good stay outside of those two minor things.

Amazing place to stay. Would highly recommend it.

Wonderful place. Would highly recommend.

Very clean and comfortable.

Fun time w my daughter

Nice room, clean

Breakfast wasn’t as good as our past stays here. Little variety, hot items were cold

Great staff & guest service that was lead by the Manager on Duty.....Tracey Marner. Tracey, and staff, always greeted you with a warm hello and a friendly smile. They were most helpful. I will return to this property when I travel to Colorado Springs, however, I'll wait until the remodel is finished. Too much of a mess and some inconveniences like parking when the house is full, because of all the containers on site. Common areas also showed signs of where remodel/construction was occurring.

I had significant problems with the stove, dishwasher, and wifi. In all cases, getting the problem resolved was more difficult than it should have been. The door to the laundry room was locked. The lobby was under renovation. Housekeeping did not replenish my paper towels, salt packets, and other items. On the upside, the room was quiet and clean. Not a disaster, but fell short of my expectations.