Comfort Inn Saco - Old Orchard Beach

The cleanliness of the room was way below the expectations. The sheets were dirty, there were food crumbs on the headboard, and trash left on the floor. Staff member were very loud in hallways and in the breakfast area.

The check-in staff was friendly and helpful. The bathroom and bed were clean, but the room needed to be vacuumed as there were food crumbs all over the rug and dried plaster or concrete chunks on the bathroom floor. We requested that the room be vacuumed, which they responded to politely and quickly. However, it was still barely vacuumed and the floor was left unclean. The bed was incredibly comfortable and the hotel was quiet. The free breakfast offered a lot to choose from and was well prepared. Despite the room floor being dirty, we would stay there again.

staff very pleasant ,especially tricha at breakfast

Very clean, nice breakfast in the morning and rooms are spacious and comfortable beds.

Very noisy it was under construction and we not told they drilled from 8 am to 7 at night we drove a long way and wanted to sleep but couldn’t because of the noise

Nice staff

Carpet was torn, bathroom with some mold. But overall, it was clean. The beds were great! Staff was friendly and check in was quick.

This was a Hampton Inn and was recently rebranded as a Choice Hotel. As the Hampton Inn, it was one of our favorite hotels. It was comfortable, conveniently located and reasonably priced. We had a favorite room there and would always request it. We made it a point to get there at least once a year and enjoyed the scenery, stores, and a couple of favorite area restaurants. This visit had some many issues most of which were reported the first morning but went unresolved during our second night. The follow-up afterwards raises troubling ethical questions. The issues: Our room was cold, the heater in our room wasn’t working well. Internet service was horrible, we could not stream anything. Breakfast on the first day was a huge issue with a single overwhelmed person (Hampton often had two people) who couldn’t keep up with keeping food available and tables cleaned. One of the two elevators was broken creating wait times during busy periods and, since the ice machine on our floor was broken, made simply getting ice a time-consuming effort. All of these issues were reported to the front desk that first morning. Although breakfast was better on the second day, none of the other issues were fixed. Someone cranked our heater up to 80 degrees, it didn’t help get the room past 70 degrees. A few went by and I got an email invitation to provide feedback and a review about our stay for the Choice Hotels web site. I detailed the problems we experienced that weekend added a final comment that people considering this hotel should look for improved reviews as this formerly gem of a hotel completed its transition to the Choice Hotels brand. I received a standard canned response back from the Assistant GM. To my surprise, my review was never posted on the Choice Hotels web site that claims “We’ve made it easy to find real, candid comments on the hotels that matter to you. Guest experiences are posted on ChoiceHotels.com, so you’ll be able to see honest feedback from travelers just like you. Capturing—and sharing—genuine feedback about our hotels is important to us. That’s why we’ve built a site where you can browse honest takes from real guests. But don’t just take our word for it. Go ahead and check out what our guests are saying!” Reality check: A closer read shows that reviews have a ‘chance’ to appear on their site. They don’t post every review and filter to present themselves in a positive light. Repeated requests to their customer service team about this were never directly answered. Two words: buyer beware. Two more: keep looking.

Very clean

Hotel was clean and comfortable. Soap & shampoo were not acceptable, many spots in parking lot were covered in snow and ice.