Dragonfly Hotel Bury St Edmunds

The manager was so unfriendly, made me feel insanely unwelcome there. The rooms were dirty also. The manager made small comments throughout the stay towards our family and has made us uncomfortable to return.

Clean and welcoming.

Complicated routes to the rooms.

We have a great experience at this hotel. Would highly recommend this hotel. All of the staff are brilliant and provided outstanding customer service especially Anais, Beau, Teja & Rachel. Thank you all..!!!…

We hold a monthly netwroking group at the hotel and we couldn't be happier with our experience. Staff are friendly, accommodating and helpful. Someone even brought over colouring for my son when we was a bit overwhelmed. The dining area is lovely, bright and open and the breakfast looks to be well stocked and has a variety of options available. Very happy with our experience and all my attendees at the event were happy too.

Appalling dinner service. Arrived in the evening after a 3 hour drive down. Check in was great and the room was lovely, but I went down for dinner and there was a function in the restaurant area. I ordered food and it had still not arrived an hour later. I enquired at the bar and was told there was a new chef on his own in the kitchen. When I finally got my food 15 minutes later, the waitress threw the plate on the table and the meal was not even as advertised. Very disappointing. Will definitely not be staying here again.

Lovely rooms. Spacious

Car park- need to register but wasn’t advised to do so. Ended up with a bill. After a phone call it was sorted but could have been avoided

The staff in the restaurant in the evening were friendly and polite, food was fair. Location was good with plenty of parking.

Breakfast was basic and no healthy options fat free yogurts, processed muesli full of sugar are not a healthy options. The rooms are dated. The bed is too far away from the bedside table and the mattress felt very old.

Frühstück tüpisch Englisch, Stuhl am Schreibtisch kaum nutzbar da Bett direkt dahinter stand