Regency Park Hotel

The pool and gym were closed very disappointed as paid more for a hotel with a gym and pool. Lift not working. Everyone complained, but no aplogies. The hotel said the pool and gym were free to use so wouldn't offer a partial refund. Looks like it was a nice hotel 20 years ago, and now dated and not looked after.

The property was clean and as tidy as can be, the lift was out of order and wall paper peeling off the walls in the room, with that said, the room was spacious with everything you would need, the square toilet seat had been replaced with a round one (not very comfy and looked awful). There is definitely a lack of staff, this showed at meal times, service was slow and a slow turn around on plates etc. The food overall was nice, but a little overpriced, breakfast was fantastic with a great choice (let down by lack of turnaround of crockery, cutlery and food, we even had to set our table ourselves). Our main Gripe was we booked a Spa hotel, but the Spa was closed on the Saturday so we could not use the facilities, very disappointed.

Nice 20m pool. Lovely room.

Lovely welcoming. And allowed us to check in a bit early as we were soaked from the journey. Room was upgraded too. Spa was great and very relaxing. Evening meal and breakfast was excellent. Lovely place. Will definitely return

I was warmly greeted and all locations and timings were pointed out to me.My room was had a king-size bed, a two seater settee and a good quality writing desk. The room was immaculately clean and the walls were softened by coordinated artwork. There were large opening doors to a Juliet balcony, and this made the room very comfortable indeed. One of the highlights of my visit was the spa. This was very spacious with a large swimming pool and a very clean and modern hot tub. Both the pool and the tub were maintained at a very comfortable temperature. Breakfast at the hotel was a relatively simple affair, but because the dining room was very well presented, it felt more upmarket. The staff were quite attentive and friendly. I requested a late check out by an hour, and this request was received warmly. This fact, however, wasn’t communicated to housekeeping and they did actually disturb me at 11:15. Several times I had dealings with a young gentleman of colour who was working in the restaurant at breakfast (sadly, I don’t know his name). He chatted to me quite animatedly and mentioned that he was working there for the summer whilst he was not in education. This young man was a great credit to the hotel and, if you have a recognition system for staff, I would very much like to nominate him for an award. Overall, this was the most enjoyable visit and the hotel certainly delivers within its grade.

Simple clean comfortable no frills stay. Towels a bit thin Not enough shower gel for 2 Only rubbish coffee & tea ( glad I brought my own teabags) But glad to have a kettle! Provided a fan which we needed Good hairdryer Clean & tidy just a little dated. Balcony had nice chairs but floor all rusty & flaking Perfect for a one night stay Huge room! Lift wasn’t working… but we were on 1st floor. Would have complained if a higher floor.

Room was very comfortable and spacious. The swimming pool and spa area were really good, all towels provided, jacuzzi, steam room and sauna all included. Restaurant and bar were good too. Lovely food. A great hotel.

Good value for money. Yes the hotel is a little dated and could do with a bit of TLC but for the area and what you get we have no complaints.

A bit dated and no air con in the 'higher the' room, made the sleep uncomfortable.

This is the first time I have ever used this hotel brand and in all honesty it was a bit of a gamble. As soon as I pulled into the car park and entered the hotel, I realised that I had made a good choice. I was warmly greeted and all locations and timings were pointed out to me in a very thorough way. My room was on the first floor and was actually extremely spacious. It had a king-size bed, a two seater settee and a good quality writing desk. The room was immaculately clean and the walls were softened by coordinated artwork. There were large opening doors to a Juliet balcony, and as the room didn’t have air-conditioning, I was able to leave the balcony doors open to allow air to circulate. This made the room very comfortable indeed, bearing in mind it was August. There was no traffic noise whatsoever. There was a decent sized bathroom with bathtub and over bath shower. This was extremely enjoyable. One of the highlights of my visit was the spa. This was very spacious with a large swimming pool and a very clean and modern hot tub. Both the pool and the tub were maintained at a very comfortable temperature. Breakfast at the hotel was a relatively simple affair, but because the dining room was very well presented, it felt more upmarket. The staff were quite attentive and friendly. I requested a late check out by an hour, and this request was received warmly. This fact, however, wasn’t communicated to housekeeping and they did actually disturb me at 11:15. Several times I had dealings with a young gentleman of colour who was working in the restaurant at breakfast (sadly, I don’t know his name). He chatted to me quite animatedly and mentioned that he was working there for the summer whilst he was not in education. This young man was a great credit to the hotel and, if you have a recognition system for staff, I would very much like to nominate him for an award. Overall, this was the most enjoyable visit and the hotel certainly delivers within its grade.