The Ritz Cape Town

The Hotel is old,but the staff that works there are great!They are super friendly and helpful!

The first day the room was not good at it was damp the carpet was smelling and its was so small for 4 adults also their cupboards was full od dust we complained and they moved us to another room its better than that nice view but the problem we had is when we woked up on Monday Morning and the water was cold.Also their room has no twin plugs we had to go and buy for ourselves to able to charge our phones

We enjoyed our stay and had lots of fun together. Though the rooms weren't really up to our standards, the staff were amazing.

Hotel is under renovation... So lifts take a lot of time. Our toilet flush was broken....took multiple plumber visits but couldn't get sorted properly. Tried room service ( for a bottle of water) once and it never arrived..... On calling again, I was told that he water wasn't sent because they realized nobody had informed me about the 'tray charge' of 50 rands per room service! I guess they just assumed that I wouldn't want to pay that charge, and hence rejected the order, without bothering to inform me!!! Ha ha

Front desk agent was friendly, helpful and accommodating. They were helpful in arranging transportation to the airport. Vehicle was nice and the driver did a great job getting us to the airport on time.

No Aircon! Not working..

We get to the hotel and I wait 15mintutes for them to try and find my booking. Even though I had told them 2 hours before that I was coming. The concierge hands is our room keys and says that your stay includes a free breakfast taking place from 7-10am the next day. We go up to our room, which needs to be revamped. None of the lights were plugged in, there are no two prong plug fittings. The Aircon doesn't work, the bathrooms are disgusting. Old toilet roles were on the window sill, the floor hadn't been swept properly. Seemed like the worst hotel choice. Pictures on the internet are such a con! We survived the night and went for our breakfast.. Only to find out at check in that I must now pay R330 for the breakfast which I was told was free, and then pay another R50 for my parking which was also stated "free" when I booked the hotel. Definitely won't recommend it.

Staff friendly Funny smell in room

Hotel service was bad... aircon is horrible .. aircon not cold at all... am sweating during day n night ... cockroaches ... satelite tv not working at all ... kettle also faulty and service was bad

I was put in a room whose aircon was not working. I was later changed to another room whose aircon was leaking water through out the night. This hotel is very very old and needs to be refurbished