The Ritz Cape Town

No aircon in summer

The staff are great and can't do enough for you. But the hotel itself is in much need of modernisation. For instance, the air con was noisy and ineffective.

the location was fantastic, not in the middle of the town or a lot of activity, but near the beach and many restaurants. Although the staff was nice, I found their were very inept. Starting with not honoring the reservation I made for them to pick me up from the airport. I was arriving close to midnight with my kid and I wanted to make sure I had a car waiting. they acknowledge that they didn't book it and told me to take a taxi. once i got there, the first room i got was dirty, had garbage , open bottles of soda, etc. the next room, smelled like a homeless in NYC ( I don't have to say more) and to top it off, the beds were not made. The third, I took it because it was exhausted and my kid needed to sleep but at least it was clean. the Name Ritz really threw me off, thats why I booked it, but dot let that fool you.

The room was very small and dirty cockraches running around everywhere the room was old and falling apart and was not cleaned properly housekeeping did not give us toilet paper or finish room

It was awesome being as I will be coming again for family vacation.

dangerous hotel to stay at...

bathroom was not ok, water can drizzle all over the place, there was no mini fridge for cooling my fruits and water. Other than that everything was alright.

I needed a room for just 1 night. So I settled for the economy room, as I would not really b spending anytime at the actual hotel really. The room was extremely disappointing though. I realise it ws an economy room, but there are certain things u come to expect. Firstly, the bathroom was halfway through a renovation. Chipped and broken tiles, shower leaked terribly, and in the morning, I noticed tiny roaches in the bath and bin. Gross. Then during the night, water started dripping from the aircon unit. The TV hd I think only 5 channels, nd none of them played clearly. I realise I booked an economy room, but like I said, the room was not even close to decent. It ws quite gross actually. Never, ever again.

Nice place, but hotel needs to be refurbished. Personnel always available to help.

The Ritz is experiencing an extensive renovation period, and a most welcome makeover it is. It has to be said, however, that not all the rooms (I was told) will have the same level of appointments. The room I occupied had a most uncomfortable bed as one of its supports was missing. I did find the staff most helpful and the breakfast was varied.