Larkspur Landing Extended Stay Suites Sunnyvale

Possibly the worst experience I've ever had. Room was not ready after 4pm for a 3pm check in. I paid the deposit and left to a concert without a room, room key or any paperwork. When i returned at 1am, the clerk was overwhelmed. She kept getting my check in mixed up with the other guest who walked in at the same time. I gave her my ID, she then asked me if my name was Ethan (i am female). I said no, you have my ID. She said oh well there's another Smith that has a reservation. I again repeated you have my ID. My room was luckily ready however the clerk said i did not pay my deposit and said i had to pay. I showed her the $250 posted to my credit card, she said that it showed pending so didnt go through. I tried explaining it shows pending because it's a deposit. She said she needed to call her manager, who did not answer so she said she'd give me the room without the deposit. She told me i needed to talk to "Wendy" in the morning and explain i paid the deposit. As soon as i got to my room, the front desk was calling because i "left" my ID. When i went down to get my ID that she did NOT give back to me at check in, she said it does look like i paid my deposit. She apologized because she said she might have been distracted and heard her manager wrong because she had lost a diamond. I asked if "Wendy" would still be there in the morning so i could discuss my frustrations about this entire process and she assured me she would be there in the morning. 7am, i went downstairs no Wen

Hotel met all expectations.

Very Awesome

The location was safe and clean. Close to the freeway and shopping center.

The couch mattress needs to be updated. Maybe add a mattress topper. Pillows are way too soft those should be changed to medium firm.

My car was broken into

The breakfast was nice

Excellent

It was beautiful.

This is my 2nd time and love it

The staff and the room

The breakfast options