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8.2 / 10 Guest Rating

The Row Hotel, BW Signature Collection

2404 Stevens Creek Blvd, San Jose, California, 95128, San Jose, US

The Row Hotel, BW Signature Collection - main view

About the Property

Discover comfort and convenience at The Row Hotel, BW Signature Collection, your perfect getaway in San Jose.

Recreation and Fitness
Stay active in our 24-hour fitness center, allowing you to maintain your workout routine at any hour, or unwind after a long day.

Modern Amenities
Each of our 55 air-conditioned rooms is equipped with memory foam beds and Smart televisions, providing a cozy atmosphere where you can relax and recharge. Enjoy complimentary wireless internet to stay connected during your visit.

Location and Accessibility
Located in the heart of a bustling shopping district, you're just minutes away from attractions like the Santana Row Shopping Center and Westfield Valley Fair Mall, making it easy to explore and indulge in retail therapy.

Don't miss the opportunity to book your stay at The Row Hotel today and enjoy a seamless experience in San Jose!

Facilities & Amenities

Express check-out
24-hour front desk
Express check-in/check-out
Wheelchair accessible
Express check-out
Smoke-free property
Express check-in
Free self parking
24-hour fitness facilities
Food and water bowls

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section). For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.

Check Room Availability

1 night · 2 adults

Available Rooms

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub - Photo 1
Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub - Photo 2
Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub - Photo 3
Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub - Photo 4
Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub - Photo 5
1/5

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

1 King Bed250 sq feet Internet - Free WiFi 25+ Mbps Entertainment - 48-inch Smart TV with cable channelsFood & Drink - Coffee/tea makerSleep - Memory foam bed, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryerPractical - Iron/ironing board, laptop workspace, and wardrobe or closetComfort - Air conditioning and heatingNeed to Know - Toothbrush and toothpaste not availableNon-Smoking

23 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerTVAir conditioningHair dryerDeskPrivate bathroom

1 King Bed, Nonsmoking, Deluxe Room, Jetted Tub

Non-refundable
Breakfast Included
20% OFF$523.54

$418.83

Includes taxes & fees
Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub - Photo 1
Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub - Photo 2
Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub - Photo 3
Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub - Photo 4
Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub - Photo 5
Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub - Photo 6
Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub - Photo 7
Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub - Photo 8
Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub - Photo 9
1/9

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

2 Queen Beds250 sq feet Internet - Free WiFi 25+ Mbps Entertainment - 48-inch Smart TV with cable channelsFood & Drink - Coffee/tea makerSleep - Memory foam bed, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryerPractical - Iron/ironing board, laptop workspace, and wardrobe or closetComfort - Air conditioning and heatingNeed to Know - Toothbrush and toothpaste not availableNon-Smoking

23 m2
Sleeps 4
2 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerTVAir conditioningHair dryerDeskPrivate bathroom

2 Queen Beds, Nonsmoking, Deluxe Room, Jetted Tub, Work Space

Non-refundable
Breakfast Included
20% OFF$537.35

$429.88

Includes taxes & fees
Standard Room, 1 King Bed, Non Smoking - Photo 1
Standard Room, 1 King Bed, Non Smoking - Photo 2
Standard Room, 1 King Bed, Non Smoking - Photo 3
Standard Room, 1 King Bed, Non Smoking - Photo 4
Standard Room, 1 King Bed, Non Smoking - Photo 5
Standard Room, 1 King Bed, Non Smoking - Photo 6
Standard Room, 1 King Bed, Non Smoking - Photo 7
Standard Room, 1 King Bed, Non Smoking - Photo 8
Standard Room, 1 King Bed, Non Smoking - Photo 9
Standard Room, 1 King Bed, Non Smoking - Photo 10
1/10

Standard Room, 1 King Bed, Non Smoking

1 King Bed210 sq feet Internet - Free WiFi 25+ Mbps Entertainment - 48-inch Smart TV with cable channelsFood & Drink - Coffee/tea makerSleep - Memory foam bed, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryerPractical - Iron/ironing board, laptop workspace, and wardrobe or closetComfort - Air conditioning and heatingNeed to Know - Toothbrush and toothpaste not availableNon-Smoking

20 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerTVAir conditioningHair dryerDeskPrivate bathroom

1 King Bed

Non-refundable
Breakfast Included
20% OFF$545.05

$436.04

Includes taxes & fees
Standard Room, 2 Queen Beds, Non Smoking - Photo 1
Standard Room, 2 Queen Beds, Non Smoking - Photo 2
Standard Room, 2 Queen Beds, Non Smoking - Photo 3
Standard Room, 2 Queen Beds, Non Smoking - Photo 4
Standard Room, 2 Queen Beds, Non Smoking - Photo 5
Standard Room, 2 Queen Beds, Non Smoking - Photo 6
Standard Room, 2 Queen Beds, Non Smoking - Photo 7
1/7

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds210 sq feet Internet - Free WiFi 25+ Mbps Entertainment - 48-inch Smart TV with cable channelsFood & Drink - Coffee/tea makerSleep - Memory foam bed, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryerPractical - Iron/ironing board, laptop workspace, and wardrobe or closetComfort - Air conditioning and heatingNeed to Know - Toothbrush and toothpaste not availableNon-Smoking

20 m2
Sleeps 4
2 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerTVAir conditioningHair dryerDeskPrivate bathroom

2 Queen Beds, Nonsmoking, Work Space

Non-refundable
Breakfast Included
20% OFF$523.54

$418.83

Includes taxes & fees

Guest Reviews

8.2
Excellent661 verified reviews
AI Summary

Guests highly rate the cleanliness and frequently praise the comfortable beds.

Categories

Cleanliness7.2
Service9.2
Location8.2
Room Quality6.7
Amenities7.7
Value for Money8.7
Food and Beverage8.7
Overall Experience9.2

Select topics to read reviews

D
DeniseusUS
Verified booking
couple
Standard Room
Stayed in May 14, 2026

"Exceptional"

9.0
Helpful?
H
HayleyusUS
Verified booking
family_with_children
Standard Room
Stayed in May 13, 2026

"Fell way short of my expectations. The pictures are misleading."

1.0

Nothing about it.

The bathroom desperately needed a renovation and we couldn't get the shower to be less than boiling hot. The room didn't feel clean. My daughter and I stayed here while visiting schools and it was not a good experience. They make the hotel look lovely in the pictures but the rooms were not nice and the beds were terribly uncomfortable.

Helpful?
M
MicallefgbGB
Verified booking
solo_traveller
Standard Room
Stayed in May 12, 2026

"DENIED CHECK IN (after paying in advance)"

1.0

DENIED CHECK IN ! I paid in advance and was denied checking in at 11pm because I didn't have the same credit card I paid with on me (even though I had the card on my phone and I had other cards). Booking.com later confirmed this was not what the hotel needed and I should never have denied by check-in. Hotel receptionist was rude and useless. Manager not contactable. Strongly recommend finding an alternative hotel in San Jose.

Helpful?
K
kawaljit singhthTH
Verified booking
solo_traveller
Standard Room
Stayed in May 11, 2026

"Exceptional"

9.0
Helpful?
C
Chris PattersonusUS
Verified booking
solo_traveller
Standard Room
Stayed in May 10, 2026

"Very Good"

7.0

Safe, clean, relaxed.

Bathroom sink is not in the bathroom. It's near the door to the room. The bathroom fan in room 222 was very loud. The bed vibrated due to some sort of machine in the adjacent room. Maybe a laundry dryer?

Helpful?
M
MariamusUS
Verified booking
couple
Standard Room
Stayed in May 8, 2026

"Exceptional"

10.0
Helpful?
N
NelsonusUS
Verified booking
solo_traveller
Standard Room
Stayed in May 8, 2026

"Excellent"

8.0
Helpful?
H
hsienkuotwTW
Verified booking
extended_group
Standard Room
Stayed in May 7, 2026

"Good"

5.0

地點很好

空調像古老的蒸汽機，晚上吵得睡不著，只好關掉。 床單和毛巾看起來都髒髒的。

Helpful?
K
KristineusUS
Verified booking
solo_traveller
Standard Room
Stayed in May 6, 2026

"Location good, noise issues tho"

7.0

Location, friendly staff, comfort, safety

Noise level inside the hotel. There is a bit of floor gap at the hotel room door so I can hear people talking outside. Some rooms face the main street and you can hear some cars pass by.

Helpful?
N
Netra K.usUS
Verified booking
couple
Standard Room
Stayed in Apr 29, 2026

"Exceptional"

10.0
Helpful?
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