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8.2 / 10 Guest Rating

The Row Hotel, BW Signature Collection

2404 Stevens Creek Blvd, San Jose, California, 95128, San Jose, US

The Row Hotel, BW Signature Collection - main view

About the Property

Discover comfort and convenience at The Row Hotel, BW Signature Collection, your perfect getaway in San Jose.

Recreation and Fitness
Stay active in our 24-hour fitness center, allowing you to maintain your workout routine at any hour, or unwind after a long day.

Modern Amenities
Each of our 55 air-conditioned rooms is equipped with memory foam beds and Smart televisions, providing a cozy atmosphere where you can relax and recharge. Enjoy complimentary wireless internet to stay connected during your visit.

Location and Accessibility
Located in the heart of a bustling shopping district, you're just minutes away from attractions like the Santana Row Shopping Center and Westfield Valley Fair Mall, making it easy to explore and indulge in retail therapy.

Don't miss the opportunity to book your stay at The Row Hotel today and enjoy a seamless experience in San Jose!

Facilities & Amenities

Express check-out
24-hour front desk
Express check-in/check-out
Wheelchair accessible
Express check-out
Smoke-free property
Express check-in
Free self parking
24-hour fitness facilities
Food and water bowls

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section). For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.

Check Room Availability

1 night · 2 adults

Available Rooms

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub - Photo 1
Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub - Photo 2
Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub - Photo 3
Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub - Photo 4
Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub - Photo 5
1/5

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

1 King Bed250 sq feet Internet - Free WiFi 25+ Mbps Entertainment - 48-inch Smart TV with cable channelsFood & Drink - Coffee/tea makerSleep - Memory foam bed, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryerPractical - Iron/ironing board, laptop workspace, and wardrobe or closetComfort - Air conditioning and heatingNeed to Know - Toothbrush and toothpaste not availableNon-Smoking

23 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerTVAir conditioningHair dryerDeskPrivate bathroom

1 King Bed, Nonsmoking, Deluxe Room, Jetted Tub

Non-refundable
Breakfast Included
20% OFF$523.54

$418.83

Includes taxes & fees
Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub - Photo 1
Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub - Photo 2
Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub - Photo 3
Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub - Photo 4
Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub - Photo 5
Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub - Photo 6
Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub - Photo 7
Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub - Photo 8
Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub - Photo 9
1/9

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

2 Queen Beds250 sq feet Internet - Free WiFi 25+ Mbps Entertainment - 48-inch Smart TV with cable channelsFood & Drink - Coffee/tea makerSleep - Memory foam bed, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryerPractical - Iron/ironing board, laptop workspace, and wardrobe or closetComfort - Air conditioning and heatingNeed to Know - Toothbrush and toothpaste not availableNon-Smoking

23 m2
Sleeps 4
2 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerTVAir conditioningHair dryerDeskPrivate bathroom

2 Queen Beds, Nonsmoking, Deluxe Room, Jetted Tub, Work Space

Non-refundable
Breakfast Included
20% OFF$537.35

$429.88

Includes taxes & fees
Standard Room, 1 King Bed, Non Smoking - Photo 1
Standard Room, 1 King Bed, Non Smoking - Photo 2
Standard Room, 1 King Bed, Non Smoking - Photo 3
Standard Room, 1 King Bed, Non Smoking - Photo 4
Standard Room, 1 King Bed, Non Smoking - Photo 5
Standard Room, 1 King Bed, Non Smoking - Photo 6
Standard Room, 1 King Bed, Non Smoking - Photo 7
Standard Room, 1 King Bed, Non Smoking - Photo 8
Standard Room, 1 King Bed, Non Smoking - Photo 9
Standard Room, 1 King Bed, Non Smoking - Photo 10
1/10

Standard Room, 1 King Bed, Non Smoking

1 King Bed210 sq feet Internet - Free WiFi 25+ Mbps Entertainment - 48-inch Smart TV with cable channelsFood & Drink - Coffee/tea makerSleep - Memory foam bed, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryerPractical - Iron/ironing board, laptop workspace, and wardrobe or closetComfort - Air conditioning and heatingNeed to Know - Toothbrush and toothpaste not availableNon-Smoking

20 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerTVAir conditioningHair dryerDeskPrivate bathroom

1 King Bed

Non-refundable
Breakfast Included
20% OFF$545.05

$436.04

Includes taxes & fees
Standard Room, 2 Queen Beds, Non Smoking - Photo 1
Standard Room, 2 Queen Beds, Non Smoking - Photo 2
Standard Room, 2 Queen Beds, Non Smoking - Photo 3
Standard Room, 2 Queen Beds, Non Smoking - Photo 4
Standard Room, 2 Queen Beds, Non Smoking - Photo 5
Standard Room, 2 Queen Beds, Non Smoking - Photo 6
Standard Room, 2 Queen Beds, Non Smoking - Photo 7
1/7

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds210 sq feet Internet - Free WiFi 25+ Mbps Entertainment - 48-inch Smart TV with cable channelsFood & Drink - Coffee/tea makerSleep - Memory foam bed, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryerPractical - Iron/ironing board, laptop workspace, and wardrobe or closetComfort - Air conditioning and heatingNeed to Know - Toothbrush and toothpaste not availableNon-Smoking

20 m2
Sleeps 4
2 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerTVAir conditioningHair dryerDeskPrivate bathroom

2 Queen Beds, Nonsmoking, Work Space

Non-refundable
Breakfast Included
20% OFF$523.54

$418.83

Includes taxes & fees

Guest Reviews

8.2
Excellent661 verified reviews
AI Summary

Guests highly rate the cleanliness and frequently praise the comfortable beds.

Categories

Cleanliness7.2
Service9.2
Location8.2
Room Quality6.7
Amenities7.7
Value for Money8.7
Food and Beverage8.7
Overall Experience9.2

Select topics to read reviews

M
MariamusUS
Verified booking
couple
Standard Room
Stayed in Apr 4, 2026

"Excellent"

8.0
Helpful?
M
MarkusUS
Verified booking
extended_group
Standard Room
Stayed in Apr 4, 2026

"Was good."

9.0

Jetted tub.

More towels. Made reservation for 2 people. There was only one bath towel in the room.

Helpful?
N
NavarrousUS
Verified booking
family_with_children
Standard Room
Stayed in Apr 3, 2026

"Excellent"

8.0
Helpful?
W
WillisusUS
Verified booking
solo_traveller
Standard Room
Stayed in Mar 30, 2026

"Exceptional"

10.0
Helpful?
R
RavanusUS
Verified booking
couple
Standard Room
Stayed in Mar 27, 2026

"👎"

1.0

.👎

👎

Helpful?
M
MarcusUS
Verified booking
couple
Standard Room
Stayed in Mar 27, 2026

"Never again"

1.0

Almost nothing. Not user friendly with only technology to help, even no phone in room!

Helpful?
Y
YahuitwTW
Verified booking
extended_group
Standard Room
Stayed in Mar 26, 2026

"Very Good"

7.0

Breakfast, gym, and service were excellent

Terrible sleep due to AC noise

Helpful?
A
AleahusUS
Verified booking
couple
Standard Room
Stayed in Mar 25, 2026

"Would NOT Stay Here Again - Yikes"

4.0

The check in process was quick and easy with an attendant at the front desk. The parking was also close, under the building itself, without having to deal with street parking - enough parking spaces and room to load and unload. The TV in the room also worked well. The coffee from the continental breakfast was pretty good.

317 was our room number, deluxe king. The traffic noise was AWFUL, and there is an intersection right outside the bedroom window. There is constant unmuffled exhaust noise, especially taking off from that intersection, as there is a freeway interchange a little bit within walking distance that everyone is trying to get to. I asked for ear plugs, and was told they would be provided, but they were not provided - we went and got our own. The air conditioning unit and the fan in our room also were somewhat loud, although we got used to that. I did not try the jetted tub, as the floor and side of had chipping surfaces and it looked dirty. I was expecting something that looked remodeled and fresh, but instead, it looked run down and as if it was in use for a decade. There were scuffs on the walls that had been haphazardly painted over, permanent stains on the rug, and just general signs of wear and tear that no one had put effort into taking care of. Also, as soon as you walk further into the neighborhood - it's extremely dumpy and sketchy looking. Not somewhere you want to be after dark. Finally, they have a kiosk machine with some creepy person on video to "help" you when there is no one at the desk - just keep someone at the desk. The continental breakfast leaves a lot to be desired - just warmed over food from a freezer, kind of lame. I actually think McDonalds would have been better, frankly. They also do not air condition the hallways or common areas like they do the room, so it is extremely hot and muggy in those areas.

Helpful?
R
RigousUS
Verified booking
solo_traveller
Standard Room
Stayed in Mar 24, 2026

"Room and bed was ok"

8.0

Location is bad in the ghetto. Breakfast was ok

The location not safe outside

Helpful?
A
AngelausUS
Verified booking
solo_traveller
Standard Room
Stayed in Mar 23, 2026

"Exceptional"

10.0
Helpful?
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