Baymont by Wyndham New Buffalo

Close to the highway

Pool was closed; We had to check out at 11:30pm, very strong scent of marijuana. Our young children were getting headaches. Hoping to get a refund.

Location

The pool and Spa were not open

I chose this property for the pool. I called prior to booking to see if it was in service, they said yes. I am on traveling and was notified that the pool is out of service. I was told I would get a refund but it's been over a month and keep getting run around.

Nothing

This place is falling apart and flat-out misleading I paid $98 for a room at Baymont by Wyndham New Buffalo and felt completely ripped off. Let’s start with the “amenities” that don’t exist. The elevator was out of service. The pool was under construction. The hot tub was under construction. None of this was disclosed before booking. Advertising amenities that are unusable is misleading, period. The room itself was a mess. The bathroom sink leaked horribly, flooding the counter and floor. So I paid full price for a room with basic maintenance issues that clearly haven’t been addressed. The hallway smelled strongly like marijuana, which made the whole place feel sketchy and poorly managed. Add in the general run-down condition of the property and it’s clear this hotel is not being maintained or supervised properly. For $98 a night, this was a joke. I’ve stayed in cleaner, better-run places for half the price. Do yourself a favor and book literally anywhere else. This place should not be charging what it does for the condition it’s in.

Bed location

No one at desk at check in or check out I had to call hotel while standing in lobby No pop hot tub pool all out of order no hot water for tea spackle repairs all over the room Faucet in bathroom hot water only had to report it I’d be embarrassed as booking dot com to list this dump

Was not satisfied with the booking, elevator broken, pool and spa not working. Cancel our stay, I'm disabled and the only room available was second floor. Went to the Quality Inn and was happier.

Everything.

Nothing

The property was extremely Cold, the pool was closed and the elevator was down there was nothing updated online that they pool was closed and they are no longer handicap accessible