Best Western Plus Chelmsford Inn

I would never recommend this hotel as it has now become a shelter for the disadvantaged who are in transition. I understand that this is necessary at times but certainly not to be mixed with travellers looking for accommodations for the night. The fact that this hotel is now what it has become it has definitely had an impact on the standard of the hotel and the quality and cleanliness of the rooms. The amenities and the cleanliness of the room that I was in was deplorable and no one should ever be assigned a room like this. There was mould in the room and the carpet was black from dirt. There was no phone and no effort to provide us with one. The residents were hanging around outside under rooms smoking which was coming into our room, hanging out in the lobby smoking and hanging out in the dining area at breakfast. If you were , going to have a mix of hotel guests and residents, you should be informed of this before you book. It was also observed that the 24 hour security that is there now because of the residence situation was seen fraternizing with them in their rooms and in the public areas. Do yourself a favour and book elsewhere.

I the staff was great and very helpful. The only problem I had was in my first night we found 2 roaches in the bathroom before bed. There was a sticky substance on the carpet by the bathroom and the beds were hard. The sofa bed was partly damaged so was not every comfortable to sleep on.

Convenient, but outdated hotel, housing homeless residents who are getting high on pot in public area around the parking. We felt unsafe.

Homeless people allowed to stay, we were not aware of this.

Safety, security, great staff!

easy for me to get to my destination. A lot of people smoking out side , the smell of Pot our room , and elevator.

Seemed to have one area of hotel for longer term rentals for social assistance. Noise from other rooms was quite loud

Fan in bathroom made way too much noise like a truck engine. not all lights worked

I've been staying here for many years. I've seen the service change alot. The front desk staff is excellent. I stayed here recently and the room was definately not totally cleaned. I found 'hairs' in my bed, upon arrival, that were definately not from me. There was an empty tissue box in the bathroom. I had to call for new ones. The shower wasn't fully cleaned. The people that were sitting and smoking on the bench out front were still there 5 hours later. Then we saw them in the cafe for breakfast the next morning. Lots of security guards were up and down one hallway and one sitting outside a room door. The elevator would stop at random floors where nobody was there. We pushed our floor got off on another (didn't notice), went to what we thought was our room. The keys weren't working so a nearby maid came over and asked if we needed help getting in. She didn't even look at our key with the room # on it. She let us in. We were in someone elses room. I didn't like knowing that a stranger could have access to my room/things whenever their 'key' wasn't working. When we backed out and went to our correct room the keys still didn't work. The front desk reset it for me. It still didnt work. We were let in again. We packed quickly and left. It was just an ok experience. It used to be SO much better! Also, there's a coffeemaker in the room. I've recommmended the inclusion of tea pods many times. Not everyone is a coffee drinker. Still hasn't happened. Sad

Overall experience - Average I had booked a king, but was provided a room with 2 queen beds. Friendly and helpful staff. It is an older building. Too frequent housekeeping visit. Whixh is goodbut i had to put-up do not disturb tag to get some privacy.