AC Hotel by Marriott San Juan Condado

I liked the location.

We had many issues, which made our stay very disappointing. One of the main concerns is the design of the room. The bathroom/vanity was in the open area. No privacy to brush teeth, not to mention if the other was sleeping or watching TV made me aware just how noisey personal hygene can be. When asked if we could change rooms, we were told all the rooms are the same. I wonder why I never saw a comment in the reveiws I read. There was no storage draws, everything had to be left out in the open. This would make cleaning the room very difficult and an invasion of privacy with everything laying around in the open. We are used to draws and closets to store our clothes. Virtually had to live out of the suitcase. The pool and two bars were on the penthouse. The pool was very small. The outside deck was very nice but there was nothing to see except the sky. I booked this place because I believed it was right on the beach. Instead you had to walk two or three blocks (depending on your route) to get to AC section of the beach. The Marriott, right next door, had hundreds of beachgoers because that hotel was ON the beach. The AC section only had a handful of people each of the 5 days we were there. The rooms we had faced a parking lot. Why does it seem we only get the worst view rooms. The hotel was fully booked. We were offered a room change after the 3rd day but decided to stay if the layouts are all the same. Because of the weather on the day of departure we asked for a extension day. Management never got back to me and were forced to find other accomodations. I let the front desk know there was a problem with the TV reception. Not sure if was just our room or the hotel's antenna. We should have taken the offer to change rooms. The other issues I don't want to get into but the management did make some rewards and consessions.

Colazione ottima e abbondante, piscina piccola ma carina all'ultimo piano.

Troppo freddo nelle aree comuni, come ahimè è però tipico di tutta Portorico, noi dovevamo metterci la felpa all'interno altrimenti era invivibile.

We loved the location and the facilities at the hotel. It was very clean and the staff were very helpful and friendly.

n/a

My stay was perfect!Amazing staff!Especially KARLA!

Clean and central and modern

A little expensive. It then that’s Peurto Rico for you

The location was good for what we came there to do. The staff was nice and respectful.

The room lacked storage. We didn't have any place to unpack our luggages. Also the place was not super clean and seemed a bit outdated.

El desayuno es muy bueno y la vista desde el rooftop.

Carísimo para lo que es. La ducha no tenía buen desagüe. No hay acceso a la playa, hay que ir al otro que queda a dos cuadras.

Loved the Pool and food and of course Puerto Rico as a whole. Lovely people. Incredibly friendly and chatty.

Fake Smoking Charge. We weren't even in the room at the time plus we have never smoked in our lives. Heard this is a common thing in Marriott. Manager did nothing about it.