Holiday Inn Express & Suites Nashville - Brentwood I-65 by IHG

Staff was friendly. Facility could use updating.

Fantastic breakfast. Nice clean room and great shower pressure.

Only issue we had was we found 1 roach in our room and a few little crumbs on the floor. Staff was nice and breakfast was pretty decent. AC works well.

I notified the front desk during checkout that the ceiling above the tub/shower in my room was damaged & disgustingly soiled. I could not determine what the reason was, but a section approximately 2 foot square above the showerhead was discolored/soiled and damaged. It appeared that some sort of repair MAY have been attempted, but it was extremely poorly done. I don't think that the local health department would consider this unit habitable. I would have asked for another room, but since my friend and I had adjoining rooms, I didn't think that replacement rooms would be available or worth the inconvenience, since we were leaving the next morning, and I would not be using the shower/tub again. An explanation would be appreciated, as well as a partial refund for my room charge.

Another great stay!

The front desk staff was accommodating; however the toilet never worked during our 2 day stay and they couldn't get anyone to fix it. We ended up using the public restrooms on the floor below us. The refrigerator froze all of our items and we had to dispose of things, the laminate floors were uneven in the living room and posed a trip hazard, the sink stopped up and the hot water took forever to get to the faucet. The maintenance of this property needs attention. We were double charged for our room in error and had to call them to get it straightened out. The girl who answered the phone when we called to get billing fixed tried to be helpful but seemed to be clueless. She also said she could not send us an itemized bill or receipt. All in all, we will not be staying here again when we visit Nashville.

Greeted by staff, very friendly, quick, nice hotel, I would stay again!

I stay there a lot. No issues.

The room wasn’t clean.

It was just good