Best Western Sault Ste. Marie

No hot items although waffle makers and chafing dishes present reason we rented the room was a free hot breakfast

Cleaner coffee maker dusty you could see renovations in bathroom done messilypool cloudy

Fresh remodel

Breakfast was a little scant, but tasty

The breakfast had both hot (eggs, biscuits and gravy) and grab-n-go items (bagels, hardboiled eggs, english muffins, some fruit). I was told they just went feom serving breakfast until 10am to 9am. I think 9am is too early to stop serving on the weekends. The lobby was decorated nicely for the season, clean, and cozy. Rooms were clean and standard size. My only other suggestion would be to not allow smoking RIGHT outside of the main entrance doors. Maybe have a different designated outdoor smoking area? A lot of guests (and some staff) smoke out there and it's uncomfortable for non-smoking guests to have to constantly walk through. Overall this hotel did exceed my expectations.

Staff was friendly and accommodating. Breakfast was very good. Cleanliness was OK.

Older property. It could use an update. Room had a musty smell.

The little things that you'd expect to be done were missing. No working room phone. No tissues. Outdoor entryways didn't work with room key. Breakfast was poor quality. We got locked out of our room while packing as the key was turned off before check-out. TV was silent and it took 24 hours before they fixed it. Many different people hanging around the front desk and breakfast room just wondering around.

Nice place and right off the freeway and close to dining.

Our stay was very disappointing. Four nights at an average of $176 per night I expected better. The pictures of the hotel on the website must be years old. A safe in the room was pictured, there was none, A desk and chair was pictured, there was none. There was no ice machine that i could find. The south entrance door electronic lock didn't work so it was just propped open next to the rain gutter that had apparently fell off the building. The bottom of the extremely small RV size shower was rusting badly. The toilet seat finish was worn down to bare wood. The windows were dirty on the inside, covered with fingerprints. The website showed a sauna, it was broken and unusable. That was one of the reasons we chose this hotel over others. On the plus side the staff was nice, the bed was very comfortable and the continental breakfast was fair. Have used BW before but probably not in the future.