Best Western Sault Ste. Marie

Needs just a little more cleaning.

We were there for three nights. We got into our room and unpacked. Decided to turn the TV on, no remote anywhere. We went to the desk and asked for a remote, we were told to go back and look for it. Hmm, we did, still no remote. We went back, and she said she would come and look for it, after she moved all the mattresses and went through all the drawers she did not find it, then proceeded to say she is going to charge the previous occupants. I suggested that maybe housekeeping may have accidentally picked it up with the sheets, no luck there, I asked if we could move to another room, she agreed. So we packed up and moved, now we don't have a luggage rack to put our luggage, so I went back and asked for one. I went to our previous room and got one. Then we noticed we had no bar soap, so we ran to the store and bought some The pool was under maintenance two of our three days There was no housekeeping for our room, we had to keep asking for towels to shower each night. The last night they didn't have enough towels, so we had to reuse our dirty one It was all very disappointing.

Dirty room, no service of room until you complain about not having core items, staff interacting with friends/family/kids instead of helping customers. Breakfast was awful.

Large rooms, quiet air conditioning

Rooms have been upgraded and are clean. Bed was comfortable

Not enough towels. Tables in the room were dirty

Room was not the cleanest. Bathroom could use updating. Breakfast area had dirty tables. Buffet was kept up. I assume they were short staffed.

Nice ,clean

The pool was freezing and the sauna was broken,. Also for a nonsmoking place that is all we smelt as we walked up the stairs to our room. There was a supply room next to our room and it was a mess and the door was opened for our whole stay

Average but very clean. Good breakfast, competent staff. Area around property not terribly exciting, pretty drab.