Best Western Sault Ste. Marie

Very clean room. Taylor at the Front counter helped us get checked in. She was the only one working, she was friendly and very nice to work with.

Pool was cloudy and cold. The coffee maker was broken.

The front desk staff was lovely and professional.

The hotel itself was dingy and musty. The room had a constant damp feeling. There were doors open to places that shouldn't have been. (The server room on the 2nd floor.) The pool had algae along the edges and was just nasty. I would not let my children swim. It felt as though they had tried to update with just new furniture but the carpet, walls were really dingy. We ended up leaving early.

The beds were very comfortable and my wife and I both slept well. There is plenty of food options in the area that are easy to get to. We will definitely stay there the next we are in the area. The room and property were very clean and in good working order. The breakfast was as good as you can expect from a properly in this price range.

The location was great for work.

I was here for two weeks, I only had room taken care of after I went to the front desk and asked how often rooms were cleaned.I had checked in on Monday, and Saturday was the first time I had gotten trash empty, and bed made. Remind you the second week I ask about when they clear the bathroom, because it had not been cleaned in 10 days.

Large room, which we had requested. Close-in parking with easy access, good luggage carts and elevator. The downside for us was that, although the room was large, it was woefully under-furnished. In particular was the lack of any flat surfaces to set luggage on, nor were any luggage racks available. They brought us one bench to use, but with 4 suitcases, that hardly does it. So, we used one of the two queen beds for luggage laydown area. Also, the door handle for the bathroom was broken, so if one closed the door from the inside, you were stuck in there until someone on the outside let you out; so, we had to always leave the door open partway. And finally, the electrical outlet at the bar sink did not appear to have any GFCI protection; there was no GFCI breaker at the receptacle, it did not work off the bathroom GFCI, and it was not labeled as being on a GFCI breaker; so, not feeling safe to use it, we went to a local hardware store and bought our own GFCI power strip ($25, took it home with us) so we could use the location for the coffee maker. Beyond those issues, which we adapted to, the room was reasonably clean and comfortable and met our needs well.

Bed was very comfortable, am unable to comment on any of the amenities as we arrived very late at night and left early the next morning

The pool was terrible and it was a big part of the reason for our reservation. I took pictures of the pool light fixture that was broken, the dirt in the pool. My kids swam in it once and would not go back in.

Breakfast was delicious! So many options and hot food!. Rooms were clean. The hotel itself is older and they are trying to remodel and upgrade. Pool was okay. Beds were okay, not the greatest. Staff was helpful.