Baymont by Wyndham Grand Junction

The room was very clean and in good shape. The beds were super comfortable. Yes it's an older motel but it's much better inside than the outside may make you think. The complimentary breakfast was better than we have seen at similar chain hotels. Definitely budget friendly

Nice breakfast

The outside was a little shabby but the upgraded rooms were a surprise. Tony, the front desk clerk, was difficult and said he would talk with his Boss about the significant rate problem After he had charged my are $140 more than the quoted rate but there was nothing he could do tonight. We’ll see.

The people in this hotel that were the owners with a friendliest people I think I have ever met. Always helpful, always smiling, very courteous. The property in itself is in the process of updating. The rooms were very clean and very modern. We enjoyed our stay in the place is dog friendly. However, there was one misunderstanding. My understanding from hotels.com said that this was a $20 per accommodation dog feed. It is not. It is $25 per night. Keep that in mind.

So pullin in you see a sign that says “be pleasantly surprised”…and that’s exactly what happened! The rooms are newly remodeled and they are beautiful!! They put me on the back side of the building where “pets” stay so I didn’t have to worry about disturbing non pet guest which was a delight and then if you have the pleasure of meeting who I believe is the manager ..Sila, she’s just so sweat and welcoming. Honestly can’t say enough good about my stay, will definitely be staying here again and every time I’m in grand junction!

The room was infested with insects crawling around, had to kill several. There was no tissue in the room. When we checked out I told the management about the problems and they just said it was not their problem. I also asked them to zero out my account and they wouldn't do it. Will not go back there ever again.

Booked one night through priceline that chose a pet friendly hotel for us blindly. When we get to the hotel, we were told only dogs are allowed, and we had a cat, so we were not able to stay. Called Priceline to get a refund, and they told us repeatedly that the the hotel refused to do so. I understand the priceline booking was non-refundable, but despite this priceline was willing to give us a refund as the issue would have not been to prevent on our side. The hotel doesn't even mention their "dog only" pet policy on their website. Called hotel multiple times and they refuse to give us a refund. The hotel manager avoided talking about the main issue- that they are unwilling to give permission for a refund and then hung up on us. Very unprofessional, through other reviews, it can be seen that the pattern of manipulating policies to avoid giving refunds seems quite common.

Clean room

Our room had not been cleaned properly. There were clothes left in a drawer from the previous guest and one of the bedside tables had something sticky on it. In addition there was no hair dryer in the room and the TV had been set to an infomercial on investing and wouldn’t switch back to the channel guide. The night manager did bring over a hair dryer, did collect the clothes, and did fix the TV; however, he was obviously annoyed more with me as complainant than with the room condition. Would recommend to friends they avoid this Baymont hotel.

Hotel did not honor the reservations that we had reserved through Expedia.