Champneys Mottram Hall

The idea of the place is quite nice. Sadly the execution is not.

Somewhere along the line hotels got out of the practice of providing a good night's sleep. They seem to prioritise everything but. My suite was above the hotel bar so I had a concert in my room until 22h30 or so. The staff basically said there was nothing they could do. A few other notes: the shower didn't drain so the water seeped into the bedroom. The chlorine smell in the spa area was so potent that it was clear the pools were not well kept. The food was mediocre at best and the singer from the bar was also in the dining room making conversation difficult. I hope to avoid returning.

Staff, food, location

The mattress!

Good location and facilities

It’s a standard 4 star - nothing spectacular but nothing overly bad

Everything, it was a perfect stay.

We attended a wedding and stayed 2 nights, the food and cleanliness were really good

The catering service at the wedding was shocking as staff not trained and rude, the reception staff again not trained, but wasn't able to check us out as lack of knowledge, at breakfast they ran out of tea, coffee, milk, pastries, eggs, bowls, cutlery. More staff are needed to cover, the hotel is charging £15 per day for breakfast so excuses. Quality of room and decor did not match price.

Lovely garden room would recommend paying a little extra for one

To pay extra for the pool

Great staff Barney’s staff were brilliant Reception staff lovely and housekeeping

Before I stayed I received a lovely email asking if I needed anything. I asked for rooms close by. No response received back and rooms far apart.Maybe don’t send the email if you are not going to respond back. This manages people’s expectations.

Location & ambience of place.

Dated! Old furniture. Needs sprucing up.