Hôtel Le Germain Québec

Accueil aimable - acceptent et accueillent les chiens - chambre spacieuse

RAS

Very friendly staff. Close to walkable site seeings

Modern, well equipped and hotel offers refreshments in their lobby

Central to everything. Very walkable. Lots of history, shops and dining choices.

What started as a problematic stay due to a lack of Air conditioning /good ventilation in our room turned into a delightful one after some intervention by the hotel 's staff My original booking ( 4 nights, "Classic" , upper floor requested) was placed in June . Upon arrival we were assigned a 1st floor room and informed about the ongoing air "situation" in the wing within which our room was located. While it was comfortable outside , our room thermostat showed 24C ( 76F) with no chance of nighttime decline due to windows shut tight and locked (key unavailable) . I discussed with staff , who brought a tower fan (somewhat helpful) and assured things would look different the next day Our 2nd day I checked with staff in the am prior to leaving. Assured things would look better upon our return in the late pm . Upon returning , it was suggested we view a room on a high floor , which would at least be some improvement over our parking lot view . Being in the same wing, it had the same air con issue Fortunately, things were happily resolved within the hour -- we were upgraded to a "prestige" room located in the hotel's other wing . 20C for the Win ! Apart from the above issue, I found the hotel to be incredibly charming -- the lobby , seating areas and well appointed room . We had a very enjoyable balance of our stay (3 nights) and are thankful the staff was able to come thru in a pinch

This was a very nice and cute hotel with a friendly staff and a great location. However, our room's air conditioning never worked and the room was certainly hot. The fact that there was a floor fan in our room on the first day should have alerted us. When we asked reception the guy told us that the week before the a/c was fixed and that it took a couple of days to work properly but that an employee would check. Lies. Ac never worked and no one came and in fact another employee told us that rooms did not have working a/cs. During checkout we were comped with that days breakfast (which coincidetally was charged twice.

Stayed here for 4 days, even though the a/c broke on 2 of the hottest days of the summer, would not hesitate to come back. The location is perfect -- within walking distance of most attractions & wonderful restaurants & shops; the rooms are spacious, very clean, large shower, very thoughtful amenities including turn down service with delicious chocolates & fresh ice water to fill personal water bottles & use less plastic. There is parking on site for a fee. What makes this property exceptional is the staff -- they are professional, kind, helpful and dedicated to providing a wonderful guest experience. Anne was very helpful and went out of her way to ensure I was able to get what we needed when my husband became ill. Ernesto was very kind and helpful and spoke Spanish to my husband. When the a/c failed, Eli couldn't have done enough to ensure we were as comfortable as possible getting fans and ice (the hotel did offer to relocate us to another hotel in the area however we decided not to move in order not to lose any sightseeing time out of our short stay). If you are looking for advice on where to go / what to do -- look for Benoit -- he is extremely knowledgeable and provided tips and valuable advice.

The location was great, rooms clean (albeit very dark), and the amenities and attention to detail very good. The on-site parking is very convenient (fee for parking) and free coffee/tea/fruit available 24/7 in the lobby. A continental breakfast is available in the lobby for an additional fee however there are a number of restaurants/cafes closeby as well. What makes this hotel exceptional is the staff and their dedication to ensuring the guest experience is a memorable one. When my husband became ill, Anne went out of her way to ensure I was able to get what we needed to help him be more comfortable. Benoit provided tremendous suggestions and advice about what to do during our visit and knew more than most concierge's we have met. When the hotel a/c failed on 2 of the hottest days of the summer, Eli was extremely attentive in making sure we had anything we needed to make the lack of a/c more bearable including fans and ice. Ernesto was very professional, spoke spanish to my husband and provided excellent front desk service. These staff are tremendous ambassadors for the brand & we would not hesitate to come back to this property again.

Great location with all the extra touches! Can’t say enough about the service! Highly recommend!