DoubleTree by Hilton Harrogate Majestic Hotel & Spa

All facilities are excellent.

Only one lift is working. I was told that the other lift has been out of order for over a year. It was difficult to get into the bathtub, I asked for a room with access. There are water stains on the ceiling, and cobwebs in the bathroom.

Lovely hotel, perfect location to the town centre. We didn't have the breakfast perfered to go out for it. Had a drink in the hotel bar was very nice and staff were very friendly

Everything great loved the spa also worked in hotels for 30 years and your hotel ticks all the boxes, we did eat out but thats does not mean your restaurant food was not for us we where already out for the day.

Nothing abd the price was a great deal

Hotel is lovely, SPA was very good.

Both of the reception staff we spoke to both booking in and booking out were robotic. No personal skills. Firstly the gentleman on booking in greeted my husband but totally ignored me even though the booking was in my name. We later had to ask him directions to the SPA his reply bordered on being rude but definitely bored out of his mind Girl who was on reception when we booked out was similarly robotic. There was a problem on our bill, we were charged fir a meal that was included in our deal, but had been incorrectly noted on our bill as lunch. Even though we explained the problem and it was not lunch, she kept on insisting we had lunch even though on each occasion we explained we booked in after 3 pm therefore we could not have had lunch. Either she has never been trained to deal with an error or she just didn't get it.

The outside of the hotel is impressive as is the entrance.

Don't come here if you want to sleep--- the noise of the other guests running and screaming keeps you up all night. I arrived late due to work travel and was woken up at 11.30pm, 12.15am and then again between 1-2am. I had to speak to the guests in the corridor to ask them to keep the noise down. I was going to contact reception but another guest said they had already called down. They clearly had been partying but it was a Monday night. Add to that the beds are stiff and bedding uncomfortable. On check out I shared how disappointed I was and the guest checking out next to me said it ruined his family holiday as they had no sleep from the noise- even though complaints were made. I had a work meeting I had travelled (8 hour round trip) for and needed a decent sleep. This stay was awful. I was offered no compensation/voucher or refund for the stay on checkout.

Breakfast was very good excellent choice of food & staff was very nice & looked smart. The location couldn't have been better right near the town centre with lots of bars & reastaurants.

The spa was disappointing it wasn't very clean around the pool area where the relaxing beds were The hotub was really cold & wasn't open long as they was testing the water so then wen we tried to access again it had the top on it so we couldn't use it. The full body massage wasn't very good I have had better. The pool was nice & warm though bonus.