The Rose and Crown Hotel – Tonbridge

Beds well worn and uncomfortable - room had been refurbished but old beds reused as had dips in the middle

Reception and Bar Staff very helpful and friendly during stay

Very outdated, room was dusty, stuffy and stunk of cigarettes. Bed was so uncomfortable, didn’t sleep at all. Mattress so soft might as well be non existent. Just overall poor. Positives: very central, car park included.

What a disappointment. If you’re expecting what you see in the photos advertised…don’t. Arrived and the first room we were allocated was grim. - The toilet didn’t flush - The toilet was dirty, the kind of dirty where it doesn’t look like it’s been cleaned properly for some time and simple deep clean would have done the job - Sink also covered in old grime, again easily sorted with a deep clean - Carpet that was snagged and dirty - Bed - one of its legs looked to be holding on for dear life - No loo roll - Cobwebs - Grubby old yellowing shower curtain - General stains and splashes on wall - No shower gel etc just one small bar or soap to share - Complimentary tray (tea, coffee, water etc) nothing like the photo. Asked for a change of room due to none flushing toilet and the customer service was terrible. General body language and the tone of the conversation made us feel very uncomfortable and like we were very much an inconvenience. Second room marginally better, but still no loo roll, stains on walls, poor quality mattress and dirty toilet again. We were meant to be staying two nights but only did one and booked ourself into another local hotel at our cost. We just didn’t feel comfortable, particularly safe or welcome. Says it has a restaurant, it doesn’t and the whole place was just tired and feels like it’s on its way out. When I used the toilet in the main reception, AGAIN no toilet roll.

Stayed 5 nights room cleaned once ran out of toilet roll reception had bone had to go and buy some. No manager to complain to

Second time I have stayed here and it just ticks the boxes for me

Really liked the old fashioned feel of the property and room. There is a bit of noise from the msin road outside but I ubderstand there isn't a lot they can do about that. Would stay here again.

Website advised a restaurant which wasnt running, cold water tap In bathroom didnt work, shower fixtures loose and incredibly poor pressure, poor breakfast, couldnt poach eggs,

Best Western, worst would be a better name. Ripped carpet, dirt bathroom. Soiled toilet to name a few! Avoid this place at all costs!

No Towels (shortage on towels lately was the answer I got from reception) No shower gel in room or reception Water ran out mid shower (probably good job as had no towel) Dirty socks on shower rail Room looks like has been preserved in time from the 1980s Avoid at all costs