Crowne Plaza Birmingham NEC by IHG

Hotel itself.

Excellent breakfast, location for NEC and friendly staff

Rooms could do with an update

Staff were helpful and location was perfect for the airport as a stop over the night before a flight. Breakfast is from 6am too - earlier than most hotels in the area.

Im a single mum of a 9 yr old child. The lock on the bathroom was broken and I nearly got locked in the bathroom. Very scary. I have recently stayed in Crowne plaza Plymouth so can compare against. This hotel was a 6 compared to a good, solid 10 in the Plymouth franchise. (The staff at the hotel in Plymouth were outstanding, this Birmingham franchise was what you can expect from a reasonable budget brand hotel like Ibis).

The staff were all consistently exceptional

Nothing

The location of the hotel is great. Walking distance from the airport and right next to many restaurants and shops.

Poor sound proofing of the room, so that you can hear the noise from outside the window.

Lovely Room

Nothing

Great location and everything was perfect. Aqib was so kind when I checked in after a troublesome afternoon.

Nothing

Clean and comfortable room in a very good hotel.

Nothing.

NICE STAFF, DECENT BREAKFAST

DARK AND DINGY ROOM, WERID SMELL, STAINED SHEETS, NO HAIR DRYER, AIRCON WAS STUCK AND UNABLE TO BE TURNED OFF - VERY VEY BASIC AND NO WHERE NEAR AS NICE AS THE HILTON AROUND THE CORNER