Best Western Crown Inn & Suites - Batavia

It was nice but the lady who check me in wasn’t very welcoming at all. She was rude my whole entire stay, I only asked for new towels or if they had something.

It was nice but the lady who check me in wasn’t very welcoming at all. She was rude my whole entire stay, I only asked for new towels or if they had something.

We were checked into King suite 110, on the first floor right next to the check in desk, that was nice. It wasn't loud or noisy even being that close to the front desk. Room was clean, and bed was comfortable. They are doing a lot of updating and you can tell, the carpet in our room was newer as well as fresh paint and new bedding. Breakfast was good, nothing to write home about, standard fair of eggs, sausage gravy, cereals, and breads - one item that did stand out to me, they had American cheese to make breakfast sandwiches with! That was def. unexpected and very cool. Pool was open and looked nice, even though we didn't take advantage of it. Snacko machines looked brand new but they hadn't had a chance to have them stocked yet, which was okay also, because I really didn't need junk food.

It was a little hard to tell where to enter, due to the lobby being retiled and there was construction debris piled near the door, the open sign was not on so we were a little confused where to go. The blinds in the room were new, however they don't completely cover the window and it let in light around the edges - no big deal but it sucked in the morning when the sunshine came through, curtains would have been nice to block out the light. Also there was no safe in the room, that was odd (different), but it's okay it didn't affect our stay. One of my biggest pet peeves - no coffee maker in the room. While they had coffee in the breakfast area all day, I don't want to trek out of my room first thing in the morning to find coffee, I just want to sit there like the goblin I am and wake up quietly with my coffee until I'm human again.

Staff very friendly and accommodating.

The pillows are uncomfortable.

breakfast was great

N/A

Location was good to where we were traveling

Our room was near service desk which was at time was quite loud, Also loud music coming from one of the rooms till 1:30 in the morning and had to complain to front desk before it was addressed.

It was clean. We needed a place to stay as the snow storm was terrible on our way back to Buffalo! Everyone was pleasant.

There are over a dozen hotels off the Batavia NY exit. But if you want to stay at a hotel that truly makes you feel "at home", then Best Western is the one you'll want! I've stayed at ALL the hotels in the area and am only mad I tried Best Western last! Great food and even better customer service! 10/10 and already booked my next reservation!