Holiday Inn Brighton Seafront by IHG

Location

Breakfast was terrible, room was ok but aircon wasn’t great.

Location

Housekeeping is really poor. When we took over the rooms, there were I cleaned towels tucked on top of the wardrobe. Tissue supply was also not being replaced despite efforts in putting empty depleted box on the bathroom table top.

AC was not working and the room was so hot There was no information on this in the website At least the per SF on who gave the key card could have informed

The way the clerk told casually when I came down to inform key card was not working for that actually the Ac was not working so the key card would not work No apology or notice

Staff amazing, food areas and bar ok although all table were very sticky, good selection of food communal areas very clean, late check-out and great location.

The hotel had no heating or cooling system which should have been stated prior to or at the time of booking. The door frame of the room looked like it had been kicked in as it was coming away from the main wall. The bathroom was tiny not much space between the toilet seat and the bathroom door. First set of pillows were dirty. Car park derelict and is under ground. Bed did not seem like a king sized bed

Bathroom was clean and bed was made. Room was generally clean. Location is great. Parking available and there were space so no problem there, but is an extra charge.

The hotel's automatic doors were jammed for the two days we were there and had to be pushed/dragged manually to come in and out. The check-in time is 4pm and checkout is 12, so a bit tough to manage and wastes the day, especially with tired kids. We knew this when booking, but it is emblematic of the general shoddiness of the UK hotel experience. There is also no minibar, or little things like fresh soap or slippers. The bathroom had giant soap dispensers that were clogged. room sofa was old and had stains. Wall had stains/patched over cracks. Staff was quite snippy when asked if there was a possibility that the room would be ready an hour early. It felt like they were doing us a favour by hosting us.

Breakfast cooked selection was excellent, except for fried eggs over cooked, or missing. Omelettes were very good. The price we paid for our 2 nights was actually cheaper than we were quoted. We were also given a free drinks voucher as we arrived a few minutes early for room. All staff, bar, reception and restaurant were friendly and helpful.

Couldn't fault our stay at all really.