Crowne Plaza Syracuse, an IHG Hotel

We had to pay 16$ USD to park in their garage, with no other parking options nearby. This was disappointing.

Quick courteous help. The property drive way is under going renovation

It located right next to Interstates 81 and 690. Blackout curtains did not close completely. But the staff was great! the free shuttle to the local area was great. The restaurant dinners were huge and delicious.

Liam checked us in - His enthusiasm and smile were a wonderful welcome. Got to the room and were knocked off our feet by a strong marijuana smell - I mean BAD. I think it was coming from the room next door. Didn't complain - we're here for one night. Disappointed overall in the room. Very noisy - both from the hall and the outdoors. Strange configuration. Bathroom is poorly lit. Shower goes all over the floor due to the half wall. Probably will not stay here next visit.

I liked the view out of my window.

Overall it was a great stay. The front desk was quite overwhelming as Liam was pretty loud.

Positives: Liam at check in was really nice and friendly. Room was clean. Negatives: safe didn’t work. Blackout curtains were on a track that did not close all the way but the shear curtains were—light from the city and the morning couldn’t be blocked out—REALLY dumb! Hotel room doors were really loud when they would swing shut and frequently woke me up.

Good business hotel. Great staff

Convenient to downtown area

There was a refrigerator in the room with no ice or water in it the only access to the bottled water was in the lobby and this was never mentioned on check in also my sister was locked out of her room by the electronic key and was unable to get in for about an hour