Sunscape Sabor Cozumel

April 20. 2024 was our first week ever in Cozumel. (Heard Sabor used to be part of Dreams.) Highlights: fabulous price tag. Beautiful walk out patio room right on the beach complete with personal lounge chairs. Snorkeling is the best ever! Cool informative star gazing presentation with lots of food. Didn't see anyone spraying for bugs and no lingering odors from seaweed around the resort. Every day there was fresh cooked burgers and chips with beans and cheese right off the beach so never went hungry. Lowlights: restaurant food was just okay and not many restaurants available to sabor. The best one available was the Marketplace. Timeshare annoyances. Room had leaky air conditioner and no bathtub. Not enough lowlights for us not to book again.

Everything

I rated all 5 stars for the simple fact that Expedia continued booking despite Sunscape shutting down. However, when we arrived they were able to move us next door to Dreams and our service the entire process and confusion was wonderful.

Loved the location, The beds were comfortable, but the rooms have some underlying conditions. The staff was amazing.

Staffs are very nice. But resort is Hyatt own. Never go to a Hyatt own resort. It’s a snake pit. Worse vacation ever.

Good

Food-Terrible ATM not working No entertainment Front desk service horrible

When we book the stay we booked as an all Inclusive, yet when we got there there was only 2 restaurants that we could access. The first meal we attempted to get they were out of almost everything. Very little variety. Was told after we checked in that the hotel would be torn down in two week. In order to make the stay enjoyable we had to upgrade to an adjacent hotel for $600. Room was small and Dirty. The mini bar was filled once and we were told that the service was a one time only fill, even though it was and all inclusive.

No dining poor conditions, Told Resort is being torn down in 2 weeks

The resort is located between Dreams and Secrets. They are shutting down at the end of the month, so it wasn’t top-notch service. The front desk was not accommodating when we asked for an upgrade when checking in. We were ready to pay, but I think they are shutting down areas, getting ready for the refresh. Service at the Mexican restaurant was the best. Much praise to Glenda and Antonio for the extra attention. Jesus, the ceramic guy by the bar is a great afternoon break. The beach and snorkeling right there were perfect. The bar was easy to get to and never busy. If you are looking for Super upscale, this is not your place. Who knows what it will be like when they shut down and reopen? It was perfect for us and this trip.