The Reef Playacar Beach Resort & Spa

The property location is unique and so beautiful. Rooms are spacious and near to everything, small resort and walkable both ways to beach and to entrance. Beach is amazing and pools are good, bars and snack bars are excellent. What I did not like, low food varieties, can be much better. Reservation to Mexican restaurant was so hard, you have to wake up early to reserve a place over there from reception, and must be on same day. Room A/C was so weak and room phones were not working. I did complaint three times at reception desk, and after a day passed someone came over and did not do any improvement to A/C nor fixed the phones.It was short stay but loved the location and style, management should give more care for quick and good maintenance. Plus better food at restaurant and I will give them 10 next time.

The food was very poor quality. The beach was covered with seaweed. The smell was like rotten eggs and they water was chocolate brown. The service and facilities were very nice though. We traveled to Cozumel and stayed there so we could get into the water.

Ok

The properties gardens and landscaping is so beautiful and very well maintained.

A great spot for a friends get together! The staff was very accommodating and fun! We especially loved Moses for the activities and Mauricio at the pool bar!

Our stay was ok. Disappointed by the size of the pools - photos taken with a wide angle lens! There were plenty of opportunity to get a drink and food by the pool but it would have been nicer if they came around serving drinks The quality of the food in the buffet was poor, quite tasteless and at the most warm, not hot. The Mexican restaurant was very nice food but the Italian was terrible for food, atmosphere and service. The rooms were clean but basic. Beds were comfy and shower was excellent but it is a basic to provide a kettle and water in rooms. I did know that there would be no kettle but it was not worth having a premium room to have a kettle. There were a few cans of fizzy drink in the room when we arrived but it was not replenished. There was one accessible plug in the room, the rest were in the bathroom- so had to charge phones in the bathroom. The setting of the hotel was small but nice Overall we were disappointed.

A lovely, stay with very comfortable, clean rooms and fantastic customer service from all the staff. Thank you!

Pros: Friendly staff and good location. Cons: Cleanliness, food, and drink options are so-so.

Muy bonita locación y bastante seguro.

This location is very safe, quiet and beautiful. We are grateful that it has enriched our experience in Mexico.