The Grand Hotel Eastbourne

I've stayed at many 5 star hotels, this was average for a five star. It had old furniture, the swimming pool indoor was nice. The staff were friendly and lovely. The property could do with a paint-up. I had the deluxe room. The TV was very small for a room of the size, breakfast was okay.

Check in was very good with friendly staff. Valet parking very helpful “Tony” was remarkably helpful. We originally booked a classic room. This was an attic room nowhere near as the measurements described on Hotel .com site. This room had a stale smell. We requested upgrade which was accommodated. Deluxe room although without any views was clean and airy. There was no fridge which is a must for my medicines. The housekeeping provided us with a small fridge . When plugged in we found the electric sockets where the TV was, were not working . We had to ask for shower caps Duty manager Bronwyn was very helpful and she herself sorted that out The evening meal in the Garden Grill was not to standard even the service meant to be silver service was not 5* Next day we wanted to use the pool & spa and found no Robes. Which were given to us after considerable wait. Our floor was very noisy with Children. The coffee was only decaf no normal tea bags. The best thing about the stay was Breakfast Very good. I would stay there again but expect better comfort probably will book a more superior room.

This is an impressive grand old hotel with professional, friendly staff. We really enjoyed its position on the seafront and its two pools. However, parts of the hotel are very dated and staff were overwhelmed at breakfast, which meant service was slow and detracted from overall experience. The bed was too soft and pillows old and flat. The bathroom was a museum piece! For these reasons, we felt it was very overpriced.It needs alot of money spending on it to modernise it.

There are a lot of positive about the Grand. However were left with a rather bitter taste in our mouths after the upgrade/room bump and felt the staff were trying to fob off a room likely rejected on a regular basis for its noise issues and undesirable location by the bar seating. That being the case after hearing it was our 10 year wedding anniversary. I also heard the staff offering other guests wake up calls and talking them through the facilities as they checked in. We didn’t get the same helpful little rundown which further made us feel like we for some reason weren’t valued guests. I think for the price of the stay the Grand could definitely do better for its gusts. It’s the most expensive hotel in the area by a good deal and I assume this is based purely on the presence of the spa facilities. So unless you desperately want to use the pools or spar or money is no object, I would look elsewhere and save yourself some spending money.

Breakfast was very nice, staff were friendly, heated outdoor pool was nice and so was the spa

Always loved The Grand

Didn’t expect what I saw the room is big but it’s full of flies and insects which I never experienced anywhere in other hotels, the bed was uncomfortable and found a pillow dirty and had to call to let them and come and bring a new pillow and they bought a pillow with case and the zip is damaged and doesn’t zip up. And next day the room attendant came to clean the room I expected them to put new towels which they haven’t left the bathroom with dirty towels honestly it was a big shock for us and never go back there

Lovely hotel with very friendly staff. Right opposite beach and short walk to pier. Breakfast was lovely, spa/pool great. Had a relaxed time and great sleep in the comfy bed!

It’s a historical building - lots of character and grand looking! Close to the beach and seven sister cliffs. Some staff were super helpful, others were not. The building is old and some areas need work (ie. pool had missing tiles on the steps. Ceiling is peeling in areas.) it’s old but still nice. The doormen were all wonderful and very helpful!

I liked the parking guy He was very helpful and saved us a parking space instead of us parking on the street. At breakfast however we were unimpressed. The front of house was surly and unwelcoming and the junior staff not empowered to make decisions themselves as when we asked to be moved away from the dirty dishes stand it was a case of "I will have to ask my supervisor first' so we left. The room was three quarters empty.