The Grand Hotel Eastbourne

Staff were exceptional. Attentive, smiley, knowledgeable, friendly, and efficient. Poached eggs on one day were the best ever. The hotel is a step back in time and the management have organised it well.

Fabulous hotel, lovely rooms, great breakfast

The product does not match the price The suites are in a desperate need of a upgrade. Everything looks so tired.

ROOM 102 - NOISY Pigeons, From 4.30am onwards, despite continual "shooing away!'. No Double glazing. They don't seem to be around in the Quad during the middle part of the day - when I took the picture. BLACKOUT - Ineffective due to shape of window recess. BATHROOM - Insufficient shelf space around sink. QUIET ROOM REQUESTED - So in addition to Pigeons, a lot of noise from room above(bumping & banging), largely due to old floorboards - Should be upgraded as each room is refurbished. A Hook on the inside of Bathroom Door would be nice, as would a Larger TV. FINALLY - Room Service Tray, nice & large, but didn't really fit comfortably onto Desk or Round Table, & actually resulted in a spill ! These problems are readily VERIFIABLE, I have not exaggerated any of my concerns. Most if the PROBLEMS are not too difficult to remedy, or work around, particularly if accurate accounts/problem areas are recorded for EACH room, and born in mind when matching Visitors Requirements. However, the Noise issues & inadequate BLACKOUT Blind, are areas which require URGENT attention. The staff were friendly and helpful and the dining experience was pleasant, It's just rather a shame that in terms of the Room, this lovely old Hotel, at which I have had many pleasant experiences in years gone by, she does seem to have lost her halo at the present time. It would be nice to hear that these problem areas are being rectified, so that I would feel comfortable about staying there again in future.

Comfortable hotel for a relaxing break.

Lovely staff, the property is very grand including the dining room and lobby. Room itself slightly outdated but lovely amenities. Spa area also slightly outdated but enjoyable. Staff were wonderful!

Massive hotel. Service is ok. Only concierge is helpful even though they have to do multi tasks. Such as parking allocation, helping guests with their luggage to their room and at check out. I booked a classic superior room according to Expedia but upon check in, the reception said it was a class room in their booking system. The room size and layout of two rooms have a lot of difference. But the reception gave me 2 rooms to choose but none of them would look similar to what I booked. At the end, I chose the classic room because it had air con in the room and it was modern and clean. And it was ok. The Grand hotel is fine with people looking for old fashion hotels and don’t mind overpriced room rate. But one need to be aware of the dated exterior and renovation is underway. The front desk staff somewhat not as the same par as when it’s in busy check in time, they don’t want to spend too much time with you if you have problems. To be fair, there were only 2 ladies at check in desk.

Our stay was ok and the public rooms very good. What you would expect from the era the hotel was built. Bar was fine but expensivd and breakfast a bit of a lottery. We reserved a table for our ladt morning only to find it had been taken by a single person keen to film/ photo his experience - our reservation was of no concern to the staff. Our breakfast was good and liked the late finish - 10:30 am but service was intermittent. Like the hotel but expensive.

The Grand is a very lovely hotel which has kept its feeling of grandeur from times gone by without being old fashioned or shabby. It has a quiet elegance with exceptional decor and service.

The Hotel is wonderful with as many of the original features on display. The rooms are spacious and in keeping with a period hotel. Excellent bathroom, comfy bed. The windows are old single glazed sash windows and rattle in the wind. However a couple of stratigicly placed teaspoons stopped the rattles. Breakfast is amazing something for everyone. The staff are amazing as the guest is their most important focus. All reflected in the price. Top marks