The Grand Hotel Eastbourne

Disabled guests made to pay £300 extra for a walk in shower. Complaints ignored. Basic and dated - nothing 5 star more like a 3 or 4 at a push.

Amazing staff, however the place needs an uplift: there is no air-conditioning, plumbing needs an upgrade (spent more time adjusting the water temperature than actually showering) had to ask for a fridge to be put in the room. Having said that, we would come back to stay.

Great property, amazing location as it is right at the beach. There is parking onsite, however, it gets full quickly. That said, there is ample parking around the hotel. The breakfast was okay, not great. The hotel is dog friendly and they had kept treats and bed for the dog in the room. Only downside is that the sea facing rooms dont have an aircon and in 26C heat, that was something which was needed.

Lovely stay. Room was a bit dated and tired, but it was comfortable. The bar serves great cocktails. Breakfast was excellent but service was a bit slow (never got our 2nd pot of tea).

The Grand is a fine hotel but I was concerned about the overall service provided. Our room, although very clean, had an unpleasant musty smell. We raised this with the hotel but it was not adequately dealt with. Our room was not cleaned on one occasion and towels not replaced on another. Service in the bar was slow. On the positive side staff were generally friendly and attentive and service at breakfast was very good.

Lovely hotel. Spacious and airy. Good staff.

Great overnight out of London!

we arrive quite early wanting drinks in the bar which wasn't a problem, but it was really really slow service and there wasn't many people about to be honest Even tried sitting on the patio Service was even worse we thought we made a serious mistake booking this place for our wedding anniversary, which is 39 years we got our room and got changed for the evening as the evening started different staff arrived and things changed. We had a fantastic evening meal a brilliant piano player during the meal. (I believe his name is Roy.) All the food was spot-on to be honest and then we left there and discovered there was a jazz band in the main bar which was absolutely brilliant as well in that main bar there was more efficient staff that looked after us very well so the evening made up for the slow service in the day so all in all really enjoyed it was quite expensive though but it is the grand hotel Eastbourne there was certain members of staff that are amazing they've been there in a long long time would return for them

Great staff,very helpful,made the visit a real treat

A beautiful hotel with such professional staff yet so friendly and helpful. Breakfast and dinner was excellent and the outdoor and indoor pool lovely. Gardens are well kept and very pretty.