Dreams Lanzarote Playa Dorada Resort & Spa

Fabulous hotel , excellent amenities better than expected and the photos on the website so not do it justice. Room spotless and kept that way by attentive staff, great selection of food at breakfast and dinner , again great service. It was a pleasure to stay here , what makes a fantastic hotel is always the staff. Who were faultless, from check in to service and the cleaning ladies , always a smile and a bit of friendly chat. Hope to be back soon

The hotel is amazing, with pools for both children and adults. My kids had so much fun at the dinosaur show, and I’d like to thank Kelly for always being attentive she’s an absolute delight.

We were half board . Breakfast was fine but dinner was awful! Had to queue to get a seat. Not enough staff waiting on tables. Plates left and not collected. A couple of evenings we didn’t even manage to get a drink . Not even a glass of water because not enough staff working in buffet restaurant..We went to the Asian restaurant one night which was good. We decided to miss dinner the last few nights. Food really not good at all. Our room was beautiful . Staff were nice. If we ever go back there we would just go B&B and go out to the numerous restaurants in the area. Hotel is in a nice location and we enjoyed walks along the Promenade to the Marina. So there were lots of positives about this hotel but just avoid the chaos of the restaurant at night!

Excellent facilities in the preferred area. Lots of food choices and house keeping were fantastic.

We were at the pool when Kelly from guest experience came over to ask how we were doing. It was a very lovely gesture, and I felt that thanks to people like her, the stay becomes even better because you can see that the staff truly care about the guests. She also guided us a bit about the daily activities, and we downloaded the app, which is very useful if you’re traveling since it includes all the Hyatt hotels.✨✨✨✨

We had an amazing stay and truly enjoyed every moment. The hotel has great facilities, and Portofino was definitely the best restaurant. We’re a bit sad to leave as we have to go back home, but we hope to come back at the end of the year. Thank you to Kelly from Guest Service for her kindness we hope to see her again and little daughter Aliah absolutely loved her❤️

Lanzarote is an incredible island, and the tours we booked were absolutely spectacular. The rooms are very well equipped, and when we requested a heater, it was provided promptly, which we really appreciated. We are also very grateful to the whole team, as everyone was extremely kind and welcoming. A special thanks to Kelly from Guest Experience, who kindly approached us to check if everything was going well during our stay such a thoughtful and pleasant gesture.

We stayed for seven nights in a Preferred Club swim-up room on an all-inclusive package, and overall the experience just didn’t match what we expected for a ~€5,000 stay. There are definitely some positives. The resort itself is visually nice, the location along the promenade is great, and a few staff members were genuinely excellent, especially Toni and Cris at Sea Legs and Carmen, who really stood out during the week. The casino night was also very well done. That said, the experience across the week felt inconsistent and below what we’ve had at other Hyatt properties. Housekeeping was an issue throughout the stay. Glasses were regularly left in our room for days at a time, sometimes partially cleared but never fully taken. Even after raising it, it continued, and the minibar area never really felt properly reset. Dining and service were probably the biggest frustrations. We waited around 40 minutes to be served after being seated on more than one occasion. The themed restaurants felt very similar to the buffet, and food quality was inconsistent. At Himitsu, dishes didn’t match what was described on the menu, and ingredients felt interchangeable across meals. We also repeatedly received visibly dirty glasses at restaurants, including ones with lipstick marks or residue. Staff would replace them when asked, but it became something we felt like we had to check every time. The drink program also felt limited for a hotel at this price point. For example, ordering an Aperol spritz resulted in a substitute product rather than Aperol itself. There were also some visible maintenance and hygiene issues at times, like leaks in main areas being managed with towels in public spaces, and buffet utensils being placed directly on shared food. The resort overall felt understaffed, especially during peak dining times, which seemed to drive a lot of the delays and inconsistency. Staff often looked rushed and stretched. We did raise concerns during the stay. The team was polite, but the resolution offered was minimal and didn’t really address the broader pattern of issues across the week. After returning, we followed up with the hotel directly and received a detailed response focused on procedures and standards. It didn’t really acknowledge the overall experience or how far the stay fell short, and it felt more like a justification of the operation than an acknowledgment of the guest experience. A hotel can talk about its standards, but that doesn’t mean much if you can see they aren’t being consistently met in practice. Overall, this stay fell short of expectations and was disappointing compared to other Hyatt stays we’ve had, particularly given the cost of the all-inclusive and Preferred Club upgrades

Kelly from guest services was very kind. I’m used to Latin warmth through my partner, and she was extremely helpful, with a very pleasant conversation. We will be happy to see her again in 2027. We also want to thank the guys at the SeaLegs bar i don’t remember their names, but they were very friendly and always available to help. :)

We had a wonderful stay at Dreams and left with a very positive impression.🥹🥹🥹 …We especially want to highlight the staff service, which was excellent throughout our stay. In particular, Alejandro❤️ stood out as a very kind and warm person, always with a great attitude, which made the experience even more enjoyable…! We would also like to mention Kelly from guest service, who was outstanding in giving us recommendations and answering all our questions about the hotel. It’s a real pleasure to meet people like them.❤️❤️❤️ The room was always spotless, very well maintained, and comfortable throughout our stay….. Overall, we left with a very positive feeling about the hotel and the amazing service we received.❤️❤️❤️❤️❤️…