Dreams Lanzarote Playa Dorada Resort & Spa

Lovely friendly hotel, the walls are thin, you could hear every conversation, toilet flush from the next room and some nights other guests were noisy. Clean rooms & friendly staff. The plants on our balcony were completely dead and had fags in them. The food had lots of variety, but not alot for fussy eaters as there was not alot of plain food, everything had either a sauce or vegetable on it or in it, so was hard for my son to find things he liked. Alot of faff when seating guests. I feel like it was a waste of time. I do believe a few nights I did not get offered a drink because they were trying to seat guests at tables especially when it was busy. Beautiful hotel and staff were friendly. I just feel some things lacked in some areas. The best thing was the closeness to the beautiful beach and walk along the promenade.

Nice, clean. Room was lovely. Breakfast good.

We must admit, it was with a degree of trepidation that we arrived at the Dreams Hotel. This was due to reading a few negative reviews of the hotel and the upcoming weather forecast! Our late arrival at the hotel, due to spending 2.5 hrs trying to pass immigration (even though our biometrics were already in the EES system) did nothing to lift the feelings. However, we were warmly greeted with a glass of fizz and shown to our room, which was lovely and enjoyed a sea and pool view. In spite of the rather disappointing weather, our stay was lovely. The food, facilities, entertainment and service were excellent. We have been fortunate enough to stay in many hotels around the world and we felt very comfortable at Dreams Lanzarote. Due to the unfortunately cool weather, we asked for a heater for the room and one was provided. Our only complaint perhaps, was that the toilet was sometimes difficult to flush!! The staff were both courteous and helpful. The hotel's pools were great for swimming and the location is brill for the beach and marina. Yes, we were staying Half Board and Preferred Club but we are sure that we would have received the same courteous service regardless. We would certainly go back (assuming the airport efficiency is improved!)

We stayed at this hotel as a family of 8. My daughter is coeliac so can’t eat gluten. You have to pre order meals for any dietary requirements and stipulate the time you’d like it and in which restaurant. The problem comes when you arrive in a restaurant and request the pre ordered food. We had regular waits of 45-60 mins for my 9yr old daughter’s food. The staff make you feel like you’re mithering them and keep telling you the kitchen staff are busy etc. The rest of our group had finished their food by the time my daughters arrived. I asked the duty manager if the ice cream was gluten free he rolled his eyes told me he didn’t have time to check and walked away. He came to my table 15 mins later and rudely said it was gluten free. None of our group enjoyed the food. It was often lukewarm and sometimes the meat was undercooked. On one of the days I had paella and found a large black hair in it. I told the duty manager who smiled and quickly whisked it away. The hotel is clean staff are continually cleaning. The room was nice and big with comfortable beds. Cleaned daily to a high standard. It’s hit and miss if you get to change your towel at the pool as they regularly run out. Some Of the towels we had had seen better days. Always plenty of sun beds around the pool. But they too have seen better days and are uncomfortable. There were big queues at the pool bar. They seem to have closed the main bar during the day. This hotel is definitely not 5 star. More like 3 star. With the all inclusive package you don’t get the premium spirits you have to pay extra for them.

Fabulous February break away from bleak uk.

Only two tiny bars open in the entire hotel (at any one time) with almost no staff to service the entire hotel - spending £500 a day to have to go outside for a drink in a plastic cup during the day and queue for 20 minutes is a joke… really poor they could do so much better and it would not cost much… at 3.30 I asked for a drink inside and was told I needed to go to the outside pool bar - really 5 stars.. all inclusive? Staff are friendly it’s not their policy but worth knowing before you book…

First class in all areas. Staff, accommodation, food and facilities superb.

We recently visited the hotel, this is not a 5 Star Hotel more of a 3 star at a push. We visited for five nights and left early! The food is awful! We found the staff to be rude. The safe in our room did not work. Getting a towel for the pool is an experience in its self! They run out constantly.Do not book this hotel expecting any more than a 3 star hotel. The sun loungers are so dirty, the kids pools are dirty so much litter around the pools. If you have small children and use a pram you can not access the football pitch and playground as it is up a tall flight of stairs. We found the lifts to be faulty. When I spoke to the Jet 2 Rep she even said " This is not a five star hotel, it is more of a down to earth three star". The food in the restaurants was worse than the buffet. Please do not book this hotel! I was told at reception when checking out " It was a me problem and not a them problem"

Friendly, airy and comfortable. My husband is a wheelchair user and we found both the hotel and the sea front location very accessible. Ramps and lifts everywhere. Our room overlooked the main pool. Family friendly hotel so it was pretty busy and lively at half term. We really enjoyed the smaller Sea Legs pool and bar but found the Sugar Reef bar and pool a bit exposed. Breakfasts were delicious and we made full use of all the restaurants in the Marina. Staff have been very friendly and helpful. The hotel is lovely and clean. This felt like a great value trip!

Couldn’t recommend the hotel enough. It’s in an ideal area, about 30 min taxi ride from the airport and ideally located in Playa Dora , between the busy end playa Blanca and the less busy end of the marina and easy to walk to both ends along the promenade. We booked a last minute stay (bed and breakfast) as had a few days off work , which did lie within the school half term so prices are always a little bit more and more kids around. But was we arrived we were greeted with a glass of fizz and was upgraded to the “preferred club” which entitled a separate rooms of the hotel on the side with access straight to the adults only perferred pool. We did have to walk round the side to collect towels and the main pool was a lot busier. The pool we were at was a lot quieter and more tranquil. Rooms were very clean / tidy. Toilet and shower separate but really no hassle at all. People mentioned the smell of sewage from the plot of land next door. But from the hotel we couldn’t smell this. Only when we walked passed along the promenade between the two hotels. The breakfast on the morning (Perferred club have a separate restaurant) was amazing. So much to choose from (I’d have had all of it if I could). As we were in bed and breakfast that did us for the day and ventured out for our evening meals. We also visited the Papagayo beach coast, taxi driver dropped us off and we walked along the coast to a choice of 3/4 beaches. They were stunning and beautiful but would have to be actively fit to reach them. You can get by road but the road access isn’t great and most taxis dont like going down. We then walked back from their to hotel. About 3km. Being active we did multiple runs along the promenade , around the roads and up some of the hills. All very accessible from the hotel. Everything was clean and tidy from where we were and everyone was so helpful and smiley. Recommend and we loved the “preferred club” benefits, especially with it being half term and being a couple without kids.