Alexander House And Utopia Spa

An overall disappointment. It felt like all staff were lacking in training, there is seemingly no lunch menu and the lack of healthy food options is unbelievable. Great room though and with better management this would be great

Couple stay overnight. Treatments were fully booked and could not experience. No sign posts for walks. Outdoor sauna was not working. Food was okay, not a big selection but it is reasonably priced. Overall okay but expected more for £400+ a night.

Stunning views and beautiful grounds around the property. Disappointment was finding well-established spider's web in bedroom and bathroom of one of the most luxurious suites. House keeping need to keep a close eye on this aspect, otherwise fantastic!

Excellent weekend away! Hotel looks just like the photos and exceeded expectations! Would definitely stay again.

We feel this 5* hotel is resting on it's reputation. There is no atmosphere. Staff can't even smile or acknowledge you. There were 2 members of staff who I could say were happy and welcoming (other than the Spa where the therapists were fantastic). The restaurant fish 'Special' was pretty much the same variation on the same theme for 3 nights running. And it was not nice at all, soba noodles with broth and a piece of trout on the top was a very strange combination. The Continental breakfast pastries tasted stale (I tried the croissants, the pain aux raisins and the pain au chocolat), which is a surprise considering that there should be a Patissière in house because of the quantity of afternoon teas being served. The breakfast (and the coffee) was so bad, I had no choice but to drive to the local Cafe Nero to purchase good strong hot coffee and some freshly baked pastries. There was no point complaining within the hotel because it was very clear that they were incapable of making any changes, and we didn't want to ruin our (much needed) long weekend away. Suffice to say, having given this hotel 2 goes, we will not be residing again and I will not be recommending this hotel either. It should definitely not be a 5 star hotel.

I loved the history of the building and it's beautiful surroundings

The grounds are beautiful and the spa facilities excellent. There was a slight issue with noise due to a wedding but the Manager was very compensating and ensured that we were well looked after. Overall, an excellent 5* stay and we will definitely return!

The hotel was amazing, Beautiful and clean. The outside area is stunning. We enjoyed sitting in the garden and relaxing. Even though we had to pay extra for the spa, it was worth it. Stunning spa with the most amazing outdoor spa garden. I would definitely go back!

Nice hotel, good restaurant.

The hotel room furnishings were dated. The informal restaurant service was very slow and you could see the dirty dishes in the kitchen area. Not very 5 star.