Alexander House And Utopia Spa

Not as nice as it looks, a bit poky and probably 40-50% overpriced. Charging for the spa feels like price-gouging.

Amazing spa, one of the best I’ve been to would highly recommend it.

Lots of lovely furnishings and comforts (lovely robes etc). Some more investment in the property required to up the maintenance levels and make the older (and charming) rooms completely successful. I wouldn’t have been disturbed by the air con units outside my room if the windows had been double glazed. Continental breakfast was perfectly acceptable but uninspired.

Staff all friendly and helpful so can’t fault them but hotel itself is a bit tired and not the look and feel of a 5 star hotel so prices should reflect this. Room had large stains on the carpet and pillows so won’t be returning any time soon.

We thoroughly enjoyed our stay. The staff were friendly and both the food and the facilities excellent. I booked the Alexander because we had been before and I new it would be a great place to celebrate my Wife's birthday and it was. Thank you all for making her birthday wonderful.

Lovely room, huge bathroom! Disappointed about how noisy the room was, must have been above the kitchens - the hum of the extraction fan could be heard through earplugs. We also needed to request a heater as the room was cold - it arrived quickly and did just the trick.

It was in a nice location and the staff were helpful in terms of facilitating a dog friendly room. Only problem is I was booked for a 45mins body massage and only got about 37mins, even tho it’s not a big difference but for £125 I would expect the full time. Apart from that a lovely stay all in all.

Beautiful country hotel with wonderful spa facilities including an outdoor jacuzzi and sauna. The rooms need to be checked before guests arrive, our room had a problem with drainage in the shower and the safe was not closing.

Stunning location, plenty of parking and the main building is lovely. The grounds are very pretty (although we felt weren’t being maintained as they could have been to bring the feel of the outside space up to a level commensurate with a good 5 star hotel). We were upgraded into a luxury room which was very nice and very welcome. The room was beautifully appointed and characterful with a lovely bathroom. The food we had was very nice, service in the Reflections restaurant not as good as it could have been. We felt a bit rushed and perhaps expected a bit more of a personal service. The Utopia spa was very pleasant. Busy on our first day with lots of spa day clients taking all but one of the pool beds but on our second day, it always much quieter and very enjoyable. The outdoor sauna and hot tub in particular were lovely, just a bit of garden maintenance would have made it truly stunning. We will definitely return though.

Previously stayed and great experience. But this time was not impressed and quite disappointed, room wasn’t very clean and carpet was all stained. Outside area needed a good clean and cushions to sit on. Hair on the bedding that was not mine. Good also wasn’t that great. I wouldn’t rate a 5 star hotel anymore and wouldn’t stay again sadly. Due to it being so unclean. (There was also food under the bed, I only know this as our one year old was trying to get it!!). But staff was very nice.